Residence Life Specialist (0080602 & 0081141)
NCSSS LLC, Hilo, HI, United States
Overview
Description Title: Residence Life Specialist Position Number: 0080602 & 0081141 Hiring Unit: Student Affairs, Student Housing Location: UH at Hilo Date Posted: March 25, 2026 Closing Date: June 30, 2026; first review on or around April 13, 2026 Band: A Salary : salary schedules and placement information Full Time/Part Time: Full-time Month: 11-month Temporary/Permanent: Permanent Position Overview
The University of Hawai\u02bbi at Hilo (UH Hilo) is a public liberal arts and sciences university on the Island of Hawai\u02bbi, known for its unique blend of cultural immersion and research opportunities, leveraging the island\u2019s extraordinary geological, biological, and cultural diversity. It is a comprehensive, regional university within the ten-campus University of Hawai\u02bbi System, focusing primarily on high-quality baccalaureate and select post-graduate education, including distinctive programs in areas like marine science, geology, astronomy, and Hawaiian language revitalization. The UH Hilo Division of Student Affairs serves as the primary resource for student support, engagement, and development outside of the classroom. This division provides essential programs and services that foster student success, personal growth, and a vibrant campus life. Student Affairs is responsible for critical functions such as advising and counseling services, housing and residential life, student activities and organizations, wellness and health services, career development, and promoting an inclusive and supportive campus environment. The residence halls for students attending the University of Hawai\u02bbi at Hilo are a special part of the University community. Residence halls house students from all the islands of Hawaii along with students from the mainland and foreign countries. The UH Hilo University Housing Program is dedicated to providing an atmosphere that will give students a sense of belonging to the campus and help quickly become a part of campus life. Duties and Responsibilities (\u002a denotes essential functions)
LEADERSHIP & STUDENT PROGRAMMING: 30% Develops and implements community programs, resources, and services that support student engagement, development, and success in the residence halls. Fosters a strong, inclusive residential community by building relationships among student staff and residents and supporting their academic, personal, and social development. Designs and evaluates educational programming through assessments to measure impact and effectiveness. *Provides direct supervision, support, and leadership development for assigned student staff. Collaborates with Student Engagement and other campus units to promote holistic student success. ADMINISTRATIVE: 30% *Manages daily operations of the residence hall, including check-ins, check-outs, and housing processes in partnership with Housing Operations. Maintains consistent office hours (day/evening), conducts regular walkthroughs, and coordinates with maintenance and custodial teams to uphold safety and comfort standards. Participates in the recruitment, selection, training, supervision, and evaluation of student staff. ON CALL/CONDUCT/CRISIS: 30% * Shares on call duty by rotating evenings, weekends and holidays that are set for each academic year with other live-in Residence Life Staff positions who are required to be on call. Living in the residence halls is a condition of employment and an essential factor in the Resident Manager\u2019s ability to perform his or her duties within the residence communities and a collaborative programming partner across campus. The value of the room is not taxable income and is not subject to income tax withholding, social security, Medicare and FUTA taxes because the room is provided for convenience of University Housing and University. Advises residents and staff on social, behavioral, and academic concerns & initiates appropriate referrals. Responsible, with the assistance of staff members, for the security of the hall complex and the handling of emergencies (fire, accidents, security, etc.). Ensures that rule interpretation and enforcement by resident staff is within basic guidelines set by the Housing Office. Assist in the adjudication of policy violations. Informs and explains behavioral expectations to staff and students and influences the development of responsible behavior. Addresses behavioral issues with students and identifies necessary changes. Provides support and referral to students in crisis. Maintains collaborative relationships with offices outside housing that serve to meet student needs (Counselors, Care Team, Title IX, Medical Services etc.). OTHER DUTIES AS ASSIGNED: 10% Minimum Qualifications
Education and Professional Work Experience: Possession of a baccalaureate degree in psychology, social work, counseling and guidance, education, human resource management, business management or related field and 1 year(s) of progressively responsible professional experience with responsibilities for management of student residence halls or comparable group; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Functional knowledge of principles, practices and techniques in the area of residence hall operations demonstrated by knowledge, understanding and ability to apply concepts, terminology. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with housing and residence halls. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of housing and residence halls operations. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer, apply word processing software. Supplemental Minimum Qualifications: Knowledge of student activities programs. Ability to cooperatively work with diverse cultures and backgrounds including various segments of the university, community organizations and residents. Knowledge of group living needs, current student value systems and student personnel practices. Able to work independently, able to organize, set priorities and make decisions under pressure. Desirable Qualifications: Possession of master\u2019s degree in psychology, social work, counseling and guidance, education, human resource management, business administration or related field and full-time or graduate residence life experience. Considerable knowledge of post-secondary educational institutions, including student housing/residential life policies, procedures and theories. Considerable knowledge of the University of Hawaii and/or University of Hawaii System programs, policies, and goals. Considerable knowledge of native Hawaiian customs and culture. Experience with StarRez, Salto Access, Microsoft Windows or Apple applications. EEO, Clery Act, ADA The University of Hawai\u02bbi is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:
https://www.hawaii.edu/offices/eeo/policies/ Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai\u02bbi may be viewed at:
https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai\u02bbi complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:
https://www.hawaii.edu/offices/eeo/accommodation-request/
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Description Title: Residence Life Specialist Position Number: 0080602 & 0081141 Hiring Unit: Student Affairs, Student Housing Location: UH at Hilo Date Posted: March 25, 2026 Closing Date: June 30, 2026; first review on or around April 13, 2026 Band: A Salary : salary schedules and placement information Full Time/Part Time: Full-time Month: 11-month Temporary/Permanent: Permanent Position Overview
The University of Hawai\u02bbi at Hilo (UH Hilo) is a public liberal arts and sciences university on the Island of Hawai\u02bbi, known for its unique blend of cultural immersion and research opportunities, leveraging the island\u2019s extraordinary geological, biological, and cultural diversity. It is a comprehensive, regional university within the ten-campus University of Hawai\u02bbi System, focusing primarily on high-quality baccalaureate and select post-graduate education, including distinctive programs in areas like marine science, geology, astronomy, and Hawaiian language revitalization. The UH Hilo Division of Student Affairs serves as the primary resource for student support, engagement, and development outside of the classroom. This division provides essential programs and services that foster student success, personal growth, and a vibrant campus life. Student Affairs is responsible for critical functions such as advising and counseling services, housing and residential life, student activities and organizations, wellness and health services, career development, and promoting an inclusive and supportive campus environment. The residence halls for students attending the University of Hawai\u02bbi at Hilo are a special part of the University community. Residence halls house students from all the islands of Hawaii along with students from the mainland and foreign countries. The UH Hilo University Housing Program is dedicated to providing an atmosphere that will give students a sense of belonging to the campus and help quickly become a part of campus life. Duties and Responsibilities (\u002a denotes essential functions)
LEADERSHIP & STUDENT PROGRAMMING: 30% Develops and implements community programs, resources, and services that support student engagement, development, and success in the residence halls. Fosters a strong, inclusive residential community by building relationships among student staff and residents and supporting their academic, personal, and social development. Designs and evaluates educational programming through assessments to measure impact and effectiveness. *Provides direct supervision, support, and leadership development for assigned student staff. Collaborates with Student Engagement and other campus units to promote holistic student success. ADMINISTRATIVE: 30% *Manages daily operations of the residence hall, including check-ins, check-outs, and housing processes in partnership with Housing Operations. Maintains consistent office hours (day/evening), conducts regular walkthroughs, and coordinates with maintenance and custodial teams to uphold safety and comfort standards. Participates in the recruitment, selection, training, supervision, and evaluation of student staff. ON CALL/CONDUCT/CRISIS: 30% * Shares on call duty by rotating evenings, weekends and holidays that are set for each academic year with other live-in Residence Life Staff positions who are required to be on call. Living in the residence halls is a condition of employment and an essential factor in the Resident Manager\u2019s ability to perform his or her duties within the residence communities and a collaborative programming partner across campus. The value of the room is not taxable income and is not subject to income tax withholding, social security, Medicare and FUTA taxes because the room is provided for convenience of University Housing and University. Advises residents and staff on social, behavioral, and academic concerns & initiates appropriate referrals. Responsible, with the assistance of staff members, for the security of the hall complex and the handling of emergencies (fire, accidents, security, etc.). Ensures that rule interpretation and enforcement by resident staff is within basic guidelines set by the Housing Office. Assist in the adjudication of policy violations. Informs and explains behavioral expectations to staff and students and influences the development of responsible behavior. Addresses behavioral issues with students and identifies necessary changes. Provides support and referral to students in crisis. Maintains collaborative relationships with offices outside housing that serve to meet student needs (Counselors, Care Team, Title IX, Medical Services etc.). OTHER DUTIES AS ASSIGNED: 10% Minimum Qualifications
Education and Professional Work Experience: Possession of a baccalaureate degree in psychology, social work, counseling and guidance, education, human resource management, business management or related field and 1 year(s) of progressively responsible professional experience with responsibilities for management of student residence halls or comparable group; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Functional knowledge of principles, practices and techniques in the area of residence hall operations demonstrated by knowledge, understanding and ability to apply concepts, terminology. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with housing and residence halls. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of housing and residence halls operations. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals. Demonstrated ability to operate a personal computer, apply word processing software. Supplemental Minimum Qualifications: Knowledge of student activities programs. Ability to cooperatively work with diverse cultures and backgrounds including various segments of the university, community organizations and residents. Knowledge of group living needs, current student value systems and student personnel practices. Able to work independently, able to organize, set priorities and make decisions under pressure. Desirable Qualifications: Possession of master\u2019s degree in psychology, social work, counseling and guidance, education, human resource management, business administration or related field and full-time or graduate residence life experience. Considerable knowledge of post-secondary educational institutions, including student housing/residential life policies, procedures and theories. Considerable knowledge of the University of Hawaii and/or University of Hawaii System programs, policies, and goals. Considerable knowledge of native Hawaiian customs and culture. Experience with StarRez, Salto Access, Microsoft Windows or Apple applications. EEO, Clery Act, ADA The University of Hawai\u02bbi is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:
https://www.hawaii.edu/offices/eeo/policies/ Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks. In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai\u02bbi may be viewed at:
https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai\u02bbi complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link:
https://www.hawaii.edu/offices/eeo/accommodation-request/
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