Customer Service Representative
LHH, Cincinnati, OH, United States
Customer Service Representative
LHH Recruitment Solutions is looking for Customer Service Representatives for a client in Blue Ash. Ideal candidates will have prior customer service experience, dispatch, retail, or experience similar that involves heavy customer interactions. This is a temp to hire position that will start on 3/23 and go at least until July of 2026. Pay for this role is $20/hr. Job Duties:
Serve as the primary point of contact for customers through inbound and outbound calls Provide accurate and professional support for banking and financial services products Respond to customer inquiries regarding accounts, transactions, payments, and online banking Research, resolve, and document customer issues in internal systems Escalate complex or unresolved issues following established procedures Educate customers on products, services, and self-service options Verify customer identity and protect sensitive financial information Comply with all regulatory, security, and privacy requirements Meet performance standards related to call quality, productivity, and attendance Maintain professionalism, empathy, and composure in a fast-paced call center environment Navigate multiple systems and tools during customer interactions Collaborate with team members and leadership to improve customer satisfaction Qualifications:
High school diploma or equivalent required Previous customer service or call center experience preferred Banking or financial services experience is a plus Strong verbal communication and active listening skills Excellent problem-solving and attention to detail abilities Ability to handle sensitive and confidential information responsibly Basic computer skills and comfort using multiple applications Ability to work in a structured, metrics-driven environment If you are interested in learning more, please apply now. Pay details: $20.00 to $22.00 per hour. Search managed by: Christopher Riley. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance. Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814340_3117974
LHH Recruitment Solutions is looking for Customer Service Representatives for a client in Blue Ash. Ideal candidates will have prior customer service experience, dispatch, retail, or experience similar that involves heavy customer interactions. This is a temp to hire position that will start on 3/23 and go at least until July of 2026. Pay for this role is $20/hr. Job Duties:
Serve as the primary point of contact for customers through inbound and outbound calls Provide accurate and professional support for banking and financial services products Respond to customer inquiries regarding accounts, transactions, payments, and online banking Research, resolve, and document customer issues in internal systems Escalate complex or unresolved issues following established procedures Educate customers on products, services, and self-service options Verify customer identity and protect sensitive financial information Comply with all regulatory, security, and privacy requirements Meet performance standards related to call quality, productivity, and attendance Maintain professionalism, empathy, and composure in a fast-paced call center environment Navigate multiple systems and tools during customer interactions Collaborate with team members and leadership to improve customer satisfaction Qualifications:
High school diploma or equivalent required Previous customer service or call center experience preferred Banking or financial services experience is a plus Strong verbal communication and active listening skills Excellent problem-solving and attention to detail abilities Ability to handle sensitive and confidential information responsibly Basic computer skills and comfort using multiple applications Ability to work in a structured, metrics-driven environment If you are interested in learning more, please apply now. Pay details: $20.00 to $22.00 per hour. Search managed by: Christopher Riley. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance. Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_814340_3117974