Service Porter
Land Rover Volkswagen of Little Rock, Little Rock, AR, United States
Full-Time Service Porter
The primary focus for a porter is to greet all customers, ensure customer satisfaction, and work directly with the assigned department to assist customers and dealership needs in a timely and efficient manner. Essential duties include: Greet all customers entering the service area with a friendly, upbeat professional attitude, answer their questions, and direct them to the appropriate person or location Control service traffic flow, parking and assist with loaner vehicles as needed. Park vehicles after they have been written up Drive safely and report any lot damage immediately. Zero lot damage is the goal and the expectation Retrieve customer vehicles at cashier for pick-up; ensure the proper process is followed. Thank all customers for their business. Deliver the keys to the appropriate place immediately after parking a vehicle in the service parking lot Maintain a clean and safe service drive area, free of trash, water, leaves, dirt, etc. Drive vehicles to and from service lane, service stalls, and parking lot as needed. Make sure daily that all courtesy vehicles are clean, fueled, and ready for the next customer. Conduct business in an ethical and professional manner Assist with various assignments that could be assigned by management Performs other job-related duties and responsibilities as may be assigned from time to time Additional responsibilities include: Maintain professional appearance in accordance with the employee handbook Maintain an organized, safe, and clean work environment Expected to attend sales meetings, if required Expected to arrive to work on time and work required shift Follow instructions from supervisor Interact effectively with co-workers Receive feedback from supervisor in a positive manner Qualifications: Work experience within related job duties assigned; dealership experience preferred Demonstrate knowledge in the area of duties assigned Understand the importance of and maintains confidentiality Understand and follow work rules, policies, and procedures Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve Professional attitude and the ability to deliver best in class customer service Education: High school diploma or equivalent. Bachelor's degree in business or a business-related field preferred Physical demands include sitting, standing, and walking. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment is usually moderate with occasional travel. The company provides medical, dental and life insurance, vision insurance, short term and long-term disability, 401K, paid time off, and is closed on Sundays. Pre-employment screening includes motor vehicle record, drug screen, and background checks. The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. Employment is "At Will", which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. This job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.
The primary focus for a porter is to greet all customers, ensure customer satisfaction, and work directly with the assigned department to assist customers and dealership needs in a timely and efficient manner. Essential duties include: Greet all customers entering the service area with a friendly, upbeat professional attitude, answer their questions, and direct them to the appropriate person or location Control service traffic flow, parking and assist with loaner vehicles as needed. Park vehicles after they have been written up Drive safely and report any lot damage immediately. Zero lot damage is the goal and the expectation Retrieve customer vehicles at cashier for pick-up; ensure the proper process is followed. Thank all customers for their business. Deliver the keys to the appropriate place immediately after parking a vehicle in the service parking lot Maintain a clean and safe service drive area, free of trash, water, leaves, dirt, etc. Drive vehicles to and from service lane, service stalls, and parking lot as needed. Make sure daily that all courtesy vehicles are clean, fueled, and ready for the next customer. Conduct business in an ethical and professional manner Assist with various assignments that could be assigned by management Performs other job-related duties and responsibilities as may be assigned from time to time Additional responsibilities include: Maintain professional appearance in accordance with the employee handbook Maintain an organized, safe, and clean work environment Expected to attend sales meetings, if required Expected to arrive to work on time and work required shift Follow instructions from supervisor Interact effectively with co-workers Receive feedback from supervisor in a positive manner Qualifications: Work experience within related job duties assigned; dealership experience preferred Demonstrate knowledge in the area of duties assigned Understand the importance of and maintains confidentiality Understand and follow work rules, policies, and procedures Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve Professional attitude and the ability to deliver best in class customer service Education: High school diploma or equivalent. Bachelor's degree in business or a business-related field preferred Physical demands include sitting, standing, and walking. Occasionally required to climb; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment is usually moderate with occasional travel. The company provides medical, dental and life insurance, vision insurance, short term and long-term disability, 401K, paid time off, and is closed on Sundays. Pre-employment screening includes motor vehicle record, drug screen, and background checks. The company reserves the right to review and change responsibilities, job duties, and/or skills at any time, with or without notice. Employment is "At Will", which means you may be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. This job description is not a contract of employment. The company is an equal opportunity employer. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.