Legal Document Specialist
Bernard Nickels & Associates, New York, NY, United States
Contract Duration: open ended, could extend, could go perm
Role: Document Validation Specialist
Practice Area: Customer Contact Center
Openings: multiple
Start Date: ASAP
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Location: 100% Onsite - NYC
Shift: Mon - Fri, 9a to 5p (35 hours a week)
Pay Rate: $22/hour
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** Great entry level role in a law firm; recent grads are encourage to apply.
** Open ended contract assignment that could extend, or go perm.
Document Validation
This role is a critical part of our Client Operations team, ensuring that retained clients’ documentation is accurate, complete, and processed efficiently. Position Overview
The Intake Specialist on the Document Validation team is responsible for managing client correspondence, verifying and uploading documents into case management systems, and ensuring compliance with firm standards. This is a highly detail-oriented position requiring accuracy, adaptability, and professionalism. Intake Specialists play a vital role in advancing cases through the pipeline while delivering empathetic and consistent client service. Core Responsibilities
Collect, validate, and upload client documentation across case management platforms. Manage follow-up communications and shared inboxes. Review, process, and route physical and digital mail correspondence. Ensure accurate case file setup and transfer to appropriate systems. Collaborate seamlessly with Intake, Client Liaison, and Legal teams. Deliver high-quality customer service in a high-volume call center environment. Maintain data integrity through precise data entry in case management and CRM systems. Manage client expectations by explaining the claims process clearly. Support special projects as needed. Desired Candidate Profile
Adaptable Positive and professional attitude Detail-oriented Quick learner with strong information retention Requirements
Previous experience in client services, call center, or legal support preferred. Strong organizational and multitasking skills. Excellent verbal and written communication skills. High attention to detail and accuracy. Ability to work effectively in a high-volume, fast-paced environment. Proficiency with case management or CRM software is a plus.
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This role is a critical part of our Client Operations team, ensuring that retained clients’ documentation is accurate, complete, and processed efficiently. Position Overview
The Intake Specialist on the Document Validation team is responsible for managing client correspondence, verifying and uploading documents into case management systems, and ensuring compliance with firm standards. This is a highly detail-oriented position requiring accuracy, adaptability, and professionalism. Intake Specialists play a vital role in advancing cases through the pipeline while delivering empathetic and consistent client service. Core Responsibilities
Collect, validate, and upload client documentation across case management platforms. Manage follow-up communications and shared inboxes. Review, process, and route physical and digital mail correspondence. Ensure accurate case file setup and transfer to appropriate systems. Collaborate seamlessly with Intake, Client Liaison, and Legal teams. Deliver high-quality customer service in a high-volume call center environment. Maintain data integrity through precise data entry in case management and CRM systems. Manage client expectations by explaining the claims process clearly. Support special projects as needed. Desired Candidate Profile
Adaptable Positive and professional attitude Detail-oriented Quick learner with strong information retention Requirements
Previous experience in client services, call center, or legal support preferred. Strong organizational and multitasking skills. Excellent verbal and written communication skills. High attention to detail and accuracy. Ability to work effectively in a high-volume, fast-paced environment. Proficiency with case management or CRM software is a plus.
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