Customer Service Representative
Russell Tobin, Minneapolis, MN, United States
Responsibilities:
Provide technical and customer service support for website issues, including login/password, account balances, and navigation questions
Handle and route incoming calls in a high-volume contact center
Follow processes while maintaining a client-focused approach
Assist with documentation, reporting, and post-training responsibilities
Qualifications: Strong soft skills and customer service mindset Basic technical aptitude; familiarity with Microsoft Office Suite (Excel, PowerPoint, OneNote, Outlook, Teams) Ability to follow written procedures and maintain accuracy Call center or IT help desk experience helpful but not required Open to entry-level candidates
Schedule: Typical shift: 8:00 AM – 4:30 PM (Monday–Friday) Occasional evenings/weekends during peak seasons
Training: 15 weeks onsite, classroom and hands-on learning, including AI simulations and role-playing
Why Join: Opportunity to grow Contract-to-hire with conversion eligibility at 3 months Supportive, team-oriented environment
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Qualifications: Strong soft skills and customer service mindset Basic technical aptitude; familiarity with Microsoft Office Suite (Excel, PowerPoint, OneNote, Outlook, Teams) Ability to follow written procedures and maintain accuracy Call center or IT help desk experience helpful but not required Open to entry-level candidates
Schedule: Typical shift: 8:00 AM – 4:30 PM (Monday–Friday) Occasional evenings/weekends during peak seasons
Training: 15 weeks onsite, classroom and hands-on learning, including AI simulations and role-playing
Why Join: Opportunity to grow Contract-to-hire with conversion eligibility at 3 months Supportive, team-oriented environment
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.