Collections Specialist
Capstone Mechanical, LP., Deerfield, IL, United States
Location:
PremiStar HQ, 10 Parkway North, Suite 100, Deerfield, IL 60015, USA
Job Responsibilities
Review assigned AR aging reports and follow up on past‑due balances per established procedures.
Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries.
Coordinate with Sales, Service, and Billing to support resolution of billing issues.
Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines.
Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems.
Maintain customer account records, including contact information and correspondence history.
Escalate complex disputes, non‑responsive accounts, or higher‑risk situations as required.
Assist with routine collections reporting and provide status updates upon request.
Minimum and Preferred Qualifications Education:
High School Diploma or equivalent
Experience:
2+ years of collections, accounts receivable, or customer service experience
Experience in a service-oriented environment preferred
Certificates, Licenses, Registrations:
None required
Skill Requirements Technical Skills:
Working knowledge of Microsoft Office (Excel, Outlook, Word)
Experience with Microsoft Dynamics 365 or similar ERP systems preferred
Soft Skills:
Clear and professional verbal and written communication
Ability to handle routine collection conversations calmly and respectfully
Strong organizational skills and attention to detail
Ability to follow procedures and meet deadlines
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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PremiStar HQ, 10 Parkway North, Suite 100, Deerfield, IL 60015, USA
Job Responsibilities
Review assigned AR aging reports and follow up on past‑due balances per established procedures.
Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries.
Coordinate with Sales, Service, and Billing to support resolution of billing issues.
Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines.
Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems.
Maintain customer account records, including contact information and correspondence history.
Escalate complex disputes, non‑responsive accounts, or higher‑risk situations as required.
Assist with routine collections reporting and provide status updates upon request.
Minimum and Preferred Qualifications Education:
High School Diploma or equivalent
Experience:
2+ years of collections, accounts receivable, or customer service experience
Experience in a service-oriented environment preferred
Certificates, Licenses, Registrations:
None required
Skill Requirements Technical Skills:
Working knowledge of Microsoft Office (Excel, Outlook, Word)
Experience with Microsoft Dynamics 365 or similar ERP systems preferred
Soft Skills:
Clear and professional verbal and written communication
Ability to handle routine collection conversations calmly and respectfully
Strong organizational skills and attention to detail
Ability to follow procedures and meet deadlines
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr