Collections Specialist
LHH, Pittsburgh, PA, United States
Collections Specialist
We are seeking a reliable and detail-oriented Collections Specialist to support accounts receivable and collections efforts for a growing organization in the Pittsburgh area. This role is ideal for someone who enjoys problem-solving, communicating with customers, and helping drive healthy cash flow while maintaining strong professional relationships. The Collections Specialist will manage accounts, follow up on outstanding balances, resolve billing issues, and partner closely with internal teams to ensure timely payment resolution. Manage a portfolio of customer accounts and monitor aging balances Contact customers via phone and email to follow up on past-due invoices Research and resolve billing discrepancies, short payments, and disputes Document collection activity, conversations, and payment commitments accurately Maintain detailed notes and updates in the accounting or ERP system Collaborate with internal teams to resolve account issues and improve collection outcomes Prepare basic aging and status reports as needed Provide professional, customer-focused communication while enforcing payment terms 1+ year of experience in collections, accounts receivable, or billing Strong verbal and written communication skills Comfortable making outbound collection calls and follow-ups Detail-oriented with strong organizational and documentation skills Ability to handle sensitive conversations professionally and tactfully Basic to intermediate Excel skills preferred Experience with accounting or ERP systems a plus Dependable and proactive work ethic Strong customer service mindset with the ability to set firm expectations Ability to manage multiple accounts and priorities in a fast-paced environment Team-oriented with the confidence to work independently $23$25 per hour, depending on experience Opportunity for long-term growth or conversion based on performance Supportive team environment with training provided
We are seeking a reliable and detail-oriented Collections Specialist to support accounts receivable and collections efforts for a growing organization in the Pittsburgh area. This role is ideal for someone who enjoys problem-solving, communicating with customers, and helping drive healthy cash flow while maintaining strong professional relationships. The Collections Specialist will manage accounts, follow up on outstanding balances, resolve billing issues, and partner closely with internal teams to ensure timely payment resolution. Manage a portfolio of customer accounts and monitor aging balances Contact customers via phone and email to follow up on past-due invoices Research and resolve billing discrepancies, short payments, and disputes Document collection activity, conversations, and payment commitments accurately Maintain detailed notes and updates in the accounting or ERP system Collaborate with internal teams to resolve account issues and improve collection outcomes Prepare basic aging and status reports as needed Provide professional, customer-focused communication while enforcing payment terms 1+ year of experience in collections, accounts receivable, or billing Strong verbal and written communication skills Comfortable making outbound collection calls and follow-ups Detail-oriented with strong organizational and documentation skills Ability to handle sensitive conversations professionally and tactfully Basic to intermediate Excel skills preferred Experience with accounting or ERP systems a plus Dependable and proactive work ethic Strong customer service mindset with the ability to set firm expectations Ability to manage multiple accounts and priorities in a fast-paced environment Team-oriented with the confidence to work independently $23$25 per hour, depending on experience Opportunity for long-term growth or conversion based on performance Supportive team environment with training provided