Collections Specialist
PremiStar, Deerfield, IL, United States
RESPONSIBILITIES
Review assigned AR aging reports and follow up on past‑due balances per established procedures.
Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries.
Coordinate with Sales, Service, and Billing to support resolution of billing issues.
Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines.
Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems.
Maintain customer account records, including contact information and correspondence history.
Escalate complex disputes, non‑responsive accounts, or higher‑risk situations as required.
Assist with routine collections reporting and provide status updates upon request.
MINIMUM AND/OR PREFERRED QUALIFICATIONS EDUCATION
High School Diploma or equivalent
EXPERIENCE
2+ years of collections, accounts receivable, or customer service experience
Experience in a service-oriented environment preferred
CERTIFICATES, LICENSES, REGISTRATIONS
None required
SKILL REQUIREMENTS TECHNICAL SKILLS
Working knowledge of Microsoft Office (Excel, Outlook, Word)
Experience with Microsoft Dynamics 365 or similar ERP systems preferred
SOFT SKILLS
Clear and professional verbal and written communication
Ability to handle routine collection conversations calmly and respectfully
Strong organizational skills and attention to detail
Ability to follow procedures and meet deadlines
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Review assigned AR aging reports and follow up on past‑due balances per established procedures.
Contact customers by phone, email, and mail to request payment and resolve routine invoice inquiries.
Coordinate with Sales, Service, and Billing to support resolution of billing issues.
Track payment commitments and follow-up on missed or partial payments in accordance with department guidelines.
Accurately document collection activity and account updates in Microsoft Dynamics 365 and related systems.
Maintain customer account records, including contact information and correspondence history.
Escalate complex disputes, non‑responsive accounts, or higher‑risk situations as required.
Assist with routine collections reporting and provide status updates upon request.
MINIMUM AND/OR PREFERRED QUALIFICATIONS EDUCATION
High School Diploma or equivalent
EXPERIENCE
2+ years of collections, accounts receivable, or customer service experience
Experience in a service-oriented environment preferred
CERTIFICATES, LICENSES, REGISTRATIONS
None required
SKILL REQUIREMENTS TECHNICAL SKILLS
Working knowledge of Microsoft Office (Excel, Outlook, Word)
Experience with Microsoft Dynamics 365 or similar ERP systems preferred
SOFT SKILLS
Clear and professional verbal and written communication
Ability to handle routine collection conversations calmly and respectfully
Strong organizational skills and attention to detail
Ability to follow procedures and meet deadlines
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