Director of Advanced Practice Providers
American Family Care, Fuquay-Varina, NC, United States
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Paid time off
Training & development
Director of Advanced Practice Providers (NP/PA) – AFC Urgent Care Position Overview We are seeking a results-driven
Director of Advanced Practice Providers (APPs)
to lead and develop our team of Nurse Practitioners (NPs) and Physician Assistants (PAs) across our AFC Urgent Care centers. This role is designed for a strong clinical leader who thrives in a high-volume, fast-paced urgent care environment and can balance hands‑on patient care with remote leadership and operational oversight.
The Director will play a critical role in
standardizing clinical care, improving provider performance, and driving key business and quality metrics , while partnering closely with the Vice President of Operations and the Medical Director.
Key Responsibilities Clinical Excellence (In-Clinic)
Provide direct patient care in a high-volume urgent care setting
Maintain productivity expectations of 3–5+ patients per hour
Diagnose and treat a wide range of acute conditions (illness, injury, occupational medicine)
Perform procedures including suturing, splinting, I&D, and basic fracture management
Model efficient patient flow, strong documentation, and excellent bedside manner
APP Leadership & Performance Management
Provide direct clinical oversight for all NPs and PAs across locations
Drive provider performance in key areas:
Patients per hour
Chart completion and accuracy
Patient satisfaction scores
Revenue capture (appropriate coding, ancillary utilization)
Address performance gaps through coaching, accountability plans, and corrective action
Serve as the primary escalation point for clinical concerns
Chart Audits & Quality Control
Conduct routine and targeted chart audits to ensure:
Accurate documentation
Appropriate coding and billing
Adherence to AFC clinical protocols
Track audit trends and report findings to leadership
Provide structured feedback and re‑training as needed
Ensure compliance with state regulations and corporate standards
Scheduling & Staffing Optimization
Oversee APP schedules to ensure optimal coverage across all clinics
Align staffing with patient volume trends and peak hours
Partner with operations to reduce wait times and improve throughput
Support recruiting, hiring, and retention of high-performing providers
Training & Onboarding
Lead onboarding for all new APPs, ensuring consistency in:
Clinical protocols
EMR usage
Patient flow expectations
Develop and implement ongoing training focused on:
Efficiency (throughput, decision-making)
Clinical consistency
Revenue optimization
Mentor providers to build confidence, speed, and accuracy
Operational & Administrative Leadership (Remote)
Perform administrative responsibilities remotely, including reporting, audits, and meetings
Partner with leadership to drive:
Clinic performance metrics
Standardization across locations
Process improvements
Participate in strategic planning and growth initiatives
Monitor and report KPIs regularly to the VP of Operations and Medical Director
Qualifications
Licensed Nurse Practitioner (NP) or Physician Assistant (PA) (NC license or ability to obtain)
Minimum 3–5+ years of urgent care, emergency medicine, or high-volume primary care experience
Proven ability to manage high patient volumes efficiently
Prior leadership or supervisory experience strongly preferred
Strong understanding of:
EMR systems
Coding and documentation standards
Urgent care workflows and metrics
Ability to lead, coach, and hold providers accountable
Strong organizational, communication, and problem-solving skills
Work Environment
Hybrid role:
In-clinic shifts providing patient care
Remote work for leadership, audits, and administrative duties
Travel between clinic locations as needed
Compensation & Benefits
Competitive salary
Performance-based bonus tied to clinic and provider metrics
Health, dental, and vision insurance
Paid time off and holidays
CME allowance and professional development support
Reporting Structure
Reports to: Vice President of Operations
Clinical collaboration with: Medical Director
What Success Looks Like In This Role
Providers consistently meeting productivity benchmarks (patients/hour)
Improved chart audit scores and documentation accuracy
Strong patient satisfaction and reduced wait times
Low provider turnover and a stable, high-performing APP team
Standardized, efficient care delivery across all clinic locations
Flexible work from home options available.
PS: It’s All About You! American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
#J-18808-Ljbffr
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Paid time off
Training & development
Director of Advanced Practice Providers (NP/PA) – AFC Urgent Care Position Overview We are seeking a results-driven
Director of Advanced Practice Providers (APPs)
to lead and develop our team of Nurse Practitioners (NPs) and Physician Assistants (PAs) across our AFC Urgent Care centers. This role is designed for a strong clinical leader who thrives in a high-volume, fast-paced urgent care environment and can balance hands‑on patient care with remote leadership and operational oversight.
The Director will play a critical role in
standardizing clinical care, improving provider performance, and driving key business and quality metrics , while partnering closely with the Vice President of Operations and the Medical Director.
Key Responsibilities Clinical Excellence (In-Clinic)
Provide direct patient care in a high-volume urgent care setting
Maintain productivity expectations of 3–5+ patients per hour
Diagnose and treat a wide range of acute conditions (illness, injury, occupational medicine)
Perform procedures including suturing, splinting, I&D, and basic fracture management
Model efficient patient flow, strong documentation, and excellent bedside manner
APP Leadership & Performance Management
Provide direct clinical oversight for all NPs and PAs across locations
Drive provider performance in key areas:
Patients per hour
Chart completion and accuracy
Patient satisfaction scores
Revenue capture (appropriate coding, ancillary utilization)
Address performance gaps through coaching, accountability plans, and corrective action
Serve as the primary escalation point for clinical concerns
Chart Audits & Quality Control
Conduct routine and targeted chart audits to ensure:
Accurate documentation
Appropriate coding and billing
Adherence to AFC clinical protocols
Track audit trends and report findings to leadership
Provide structured feedback and re‑training as needed
Ensure compliance with state regulations and corporate standards
Scheduling & Staffing Optimization
Oversee APP schedules to ensure optimal coverage across all clinics
Align staffing with patient volume trends and peak hours
Partner with operations to reduce wait times and improve throughput
Support recruiting, hiring, and retention of high-performing providers
Training & Onboarding
Lead onboarding for all new APPs, ensuring consistency in:
Clinical protocols
EMR usage
Patient flow expectations
Develop and implement ongoing training focused on:
Efficiency (throughput, decision-making)
Clinical consistency
Revenue optimization
Mentor providers to build confidence, speed, and accuracy
Operational & Administrative Leadership (Remote)
Perform administrative responsibilities remotely, including reporting, audits, and meetings
Partner with leadership to drive:
Clinic performance metrics
Standardization across locations
Process improvements
Participate in strategic planning and growth initiatives
Monitor and report KPIs regularly to the VP of Operations and Medical Director
Qualifications
Licensed Nurse Practitioner (NP) or Physician Assistant (PA) (NC license or ability to obtain)
Minimum 3–5+ years of urgent care, emergency medicine, or high-volume primary care experience
Proven ability to manage high patient volumes efficiently
Prior leadership or supervisory experience strongly preferred
Strong understanding of:
EMR systems
Coding and documentation standards
Urgent care workflows and metrics
Ability to lead, coach, and hold providers accountable
Strong organizational, communication, and problem-solving skills
Work Environment
Hybrid role:
In-clinic shifts providing patient care
Remote work for leadership, audits, and administrative duties
Travel between clinic locations as needed
Compensation & Benefits
Competitive salary
Performance-based bonus tied to clinic and provider metrics
Health, dental, and vision insurance
Paid time off and holidays
CME allowance and professional development support
Reporting Structure
Reports to: Vice President of Operations
Clinical collaboration with: Medical Director
What Success Looks Like In This Role
Providers consistently meeting productivity benchmarks (patients/hour)
Improved chart audit scores and documentation accuracy
Strong patient satisfaction and reduced wait times
Low provider turnover and a stable, high-performing APP team
Standardized, efficient care delivery across all clinic locations
Flexible work from home options available.
PS: It’s All About You! American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
#J-18808-Ljbffr