Senior Experience Strategist - Transformation & Change

A leading financial institution in Buffalo seeks a Lead Experience Strategist to enhance customer experiences through human-centered design. The role involves problem identification and solution development, engagement with cross-functional teams, and mentorship of junior members. Candidates should have significant experience in service design and proven skills in Design Thinking. This position follows a hybrid work model, requiring onsite presence four days per week, and offers an annual salary range of $103,000.00 - $171,600.00. #J-18808-Ljbffr