
Retail Customer Experience Lead - Omnichannel
The Michael's Companies, Federal Way, WA, United States
A leading arts and crafts retail company seeks a Retail Customer Experience Manager in Federal Way, WA. In this role, you will deliver a customer-centric shopping experience by managing front-end operations, leading a dedicated team, and ensuring compliance with company policies. You will also oversee the training and development of your team, guide omnichannel processes, and maintain store standards. The ideal candidate should have prior retail management experience and a passion for customer service.
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