Order Management Specialist

Order Management Specialist

Robert Half is seeking a detail-oriented and proactive Order Management Specialist to join a local team. In this critical role, you will facilitate the seamless processing of customer orders from receipt through delivery, ensuring accuracy, timeliness, and a high level of customer satisfaction.

Responsibilities

• Process and manage customer orders using order entry and ERP systems
• Liaise with internal teams (sales, logistics, customer service, and finance) to ensure on-time order fulfillment
• Track the status of orders and proactively communicate updates to customers
• Resolve issues related to orders, shipments, or billing discrepancies in a timely manner
• Monitor inventory levels and coordinate with the warehouse for timely shipments
• Generate order-related reports and maintain accurate records
• Suggest process improvements to enhance workflow efficiency and customer experience

Requirements

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Proven experience in order management, supply chain, or customer service
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Proficient in Microsoft Office Suite and experience with ERP/order management systems
• Solid communication and interpersonal skills
• Ability to troubleshoot and solve problems independently