Agentforce Developer (Salesforce AI & Automation)
Diverse Lynx, Durham, NC, United States
Role: Agentforce Developer (Salesforce AI & Automation)
Skills: MUST HAVE 6-8 years (with Salesforce development and AI/automation experience) Experience Required: 8- 10 years
Role Summary
We are seeking an Agentforce Developer to design, build, and deploy intelligent AI agents using Salesforce Agentforce and Einstein capabilities. The role focuses on creating autonomous, goal-driven agents that automate customer interactions, internal workflows, and decision-making processes across Salesforce platforms.
The ideal candidate combines Salesforce development expertise, prompt engineering, and AI-driven automation to deliver scalable, secure, and business-aligned agent solutions.
Key Responsibilities Agentforce & AI Development • Design, configure, and deploy Agentforce agents aligned to business use cases • Build autonomous workflows using Agent Builder, Flows, and Einstein AI capabilities. • Define agent goals, topics, decision paths, guardrails, and escalation scenarios. • Implement prompt engineering best practices for accurate, safe, and contextual outputs. Salesforce Development • Develop and customize solutions using Apex, Lightning Web Components (LWC), SOQL, and Flows. • Integrate Agentforce with Sales Cloud, Service Cloud, Experience Cloud, and custom applications. • Build APIs and integrations with external systems using REST/SOAP. Data, Security & Governance • Ensure AI agents comply with Salesforce security, data privacy, and governance models. • Implement role-based access, permission sets, and trusted action boundaries. • Monitor agent behavior, accuracy, and performance using Salesforce analytics. Testing & Optimization • Test agent reasoning paths, responses, and automation flows. • Continuously refine agent prompts and logic based on real-world interactions and feedback. • Troubleshoot issues related to AI hallucinations, latency, or incorrect actions. Collaboration & Documentation • Collaborate with business stakeholders, architects, and admins to define agent use cases. • Document agent configurations, decision logic, and operational guidelines. • Support deployment, training, and post-production monitoring.
Required Skills & Qualifications Salesforce Skills • Strong experience with Salesforce Platform (Sales/Service Cloud preferred). • Proficiency in Apex, LWC, Flows, SOQL. • Experience with Salesforce integrations and APIs. AI & Agentforce Skills • Hands-on experience with Salesforce Agentforce or Einstein AI. • Understanding of autonomous agents, conversational AI, and decision-based automation. • Experience with prompt design, intent handling, and contextual grounding. Technical & Analytical Skills • Strong problem-solving and system design abilities. • Understanding of AI ethics, data safety, and responsible AI practices. • Familiarity with logs, monitoring, and performance tuning. Soft Skills • Strong communication and stakeholder interaction. • bility to translate business requirements into AI-driven solutions. • gile/Scrum experience preferred.
Good to Have • Salesforce Certifications (Admin, Platform Developer I/II, AI Specialist).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Key Responsibilities Agentforce & AI Development • Design, configure, and deploy Agentforce agents aligned to business use cases • Build autonomous workflows using Agent Builder, Flows, and Einstein AI capabilities. • Define agent goals, topics, decision paths, guardrails, and escalation scenarios. • Implement prompt engineering best practices for accurate, safe, and contextual outputs. Salesforce Development • Develop and customize solutions using Apex, Lightning Web Components (LWC), SOQL, and Flows. • Integrate Agentforce with Sales Cloud, Service Cloud, Experience Cloud, and custom applications. • Build APIs and integrations with external systems using REST/SOAP. Data, Security & Governance • Ensure AI agents comply with Salesforce security, data privacy, and governance models. • Implement role-based access, permission sets, and trusted action boundaries. • Monitor agent behavior, accuracy, and performance using Salesforce analytics. Testing & Optimization • Test agent reasoning paths, responses, and automation flows. • Continuously refine agent prompts and logic based on real-world interactions and feedback. • Troubleshoot issues related to AI hallucinations, latency, or incorrect actions. Collaboration & Documentation • Collaborate with business stakeholders, architects, and admins to define agent use cases. • Document agent configurations, decision logic, and operational guidelines. • Support deployment, training, and post-production monitoring.
Required Skills & Qualifications Salesforce Skills • Strong experience with Salesforce Platform (Sales/Service Cloud preferred). • Proficiency in Apex, LWC, Flows, SOQL. • Experience with Salesforce integrations and APIs. AI & Agentforce Skills • Hands-on experience with Salesforce Agentforce or Einstein AI. • Understanding of autonomous agents, conversational AI, and decision-based automation. • Experience with prompt design, intent handling, and contextual grounding. Technical & Analytical Skills • Strong problem-solving and system design abilities. • Understanding of AI ethics, data safety, and responsible AI practices. • Familiarity with logs, monitoring, and performance tuning. Soft Skills • Strong communication and stakeholder interaction. • bility to translate business requirements into AI-driven solutions. • gile/Scrum experience preferred.
Good to Have • Salesforce Certifications (Admin, Platform Developer I/II, AI Specialist).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.