Strategic CSM Lead—Enterprise Retention & Growth

A leading governance technology firm is seeking a Lead Strategic Customer Success Manager in Washington, D.C. The successful candidate will oversee revenue retention across strategic accounts while leading a team of Customer Success Managers. Responsibilities include client relationship management, coaching, and collaboration with Sales and Product teams to enhance customer satisfaction and engagement. This hybrid role requires more than 5 years of experience in SaaS customer success and exceptional communication skills. Competitive salary is between $86,300—$107,900 USD. #J-18808-Ljbffr