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About Us

The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive to offer competitive wages and benefits in comparison with other hotels in Boston. We foster an incredible service culture with our associates. We truly believe that by taking great care of our associates, in return, associates will take great care of our guests. We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities. We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more. We are seeking self-motivated, people-oriented individuals who value guest services. We cherish people who are genuinely passionate about the true definition of hospitality. If this sounds like you, come join our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Provide strategic leadership for the Catering Sales team to drive revenue, maximize profitability, and deliver exceptional client experience. Responsible for developing and executing sales strategies, building strong client relationships, and ensuring catering events meet hotel standards and financial goals.

Essential Duties and Responsibilities

Lead, mentor, and manage the Catering Sales team, including recruiting, training, coaching, and performance management.
Develop and implement strategies to achieve or exceed catering revenue goals, with a strong focus on forecasting, budgeting, and optimizing catering mix.
Maximize profitability through effective yield management, evaluation of business opportunities, and optimization of catering mix and room rental contributions.
Build and maintain strong client relationships, ensuring repeat and referral business by consistently delivering exceptional service and experiences.
Partner with culinary and operations teams to create innovative, customized menus and event solutions that meet client needs while maximizing revenue.
Oversee contracted services to ensure proper contribution to profits.
Monitor catering sales performance, coach team members toward success, and maintain ongoing training programs.
Collaborate with Marketing to develop targeted strategies for catering business generation.
Identify and analyze market trends, competitive offerings, and client feedback to adjust strategies and maintain a competitive edge.
Represent the hotel in industry organizations, community/civic activities, trade shows, and client events to build brand presence and generate leads.
Ensure consistent use of hotel sales system to track activity, maintain accountability.
Active participation in professional and industry organizations.
Perform other job-related duties as assigned.

Qualifications and Skills

Minimum 5 years of progressive leadership experience in Catering Sales at a comparable size and quality hotel or resort.
Proven track record of driving catering revenues, managing client relationships, and leading high-performing teams.
Strong financial acumen with expertise in forecasting, budgeting, and revenue/yield management.
In-depth knowledge of catering sales processes, including contracting, event planning, and execution.
Exceptional leadership and team development skills, with the ability to motivate, coach, and inspire.
Excellent relationship management skills, with a history of building long-term partnerships with clients and stakeholders.
Skilled in negotiating, closing sales, and creating tailored solutions for diverse market segments.
Proficient in Microsoft and hotel sales and event systems.Knowledge of hotel operations, including sales, marketing, revenue management, and service standards.
Outstanding communication and presentation skills, with the ability to adapt style for different audiences.
Strong organizational and problem-solving skills with the ability to perform under pressure and meet deadlines.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $110,000.00 - $120,000.00 Annually
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? Yes

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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About Us

The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-servic...","promoted","title","Director of Catering","duration","","experienceLevel","displayThumbnail","location","locations",[64],"id",["B","3396538392"],"displayHeadline","Work at HEI Hotels & Resorts","category","Creative & Design","displayPublishedAt","13 hours ago","displayUrl","/jobs/3396538392-director-of-catering","shortTitle","shortLocation","Boston, MA, United States","searchCompanyPath","/jobs?keyword=HEI+Hotels+%26+Resorts","searchLocationPath","/jobs?location=Boston%2C+MA%2C+United+States","searchTitlePath","/jobs?keyword=Director+of+Catering",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","Boston","formatted","Boston, MA, United States, 02298","state","MA","postal_code","02298",["D",1776769014000],"B. F. Saul Company Hospitality Group","

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

Are you looking for a great place to work? Our team at the Full-Service Double Tree by Hilton McLean Tysons & Courtyard By Marriott McLean Tysons hotels are looking for star Area Director of Catering. This role is responsible for the overall effectiveness of the catering departments of the area hotels supporting multiple brands working with Fairfax County's largest owner and operator. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, client satisfaction and positive team member relations. This position is also responsible for generating new business and maintaining existing client/corporate accounts.

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Responsibilities

Sales/Revenue Maximization: Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments.
Cost Control: Responsible for management of catering expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
People Management: Responsible for interviewing, hiring, coaching, discipline and development of all catering sales employees. Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Guest Service: Accountable for client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client needs from catering to appropriate operational departments. Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards.
Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence.
Training: Responsible for ongoing training of all catering employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Ensures all B. F. Saul Company Hospitality Group, brand, and department specific training requirements are met.
Safety/Risk Management: Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.
Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Qualifications

Education: High school diploma or GED required. College degree or equivalent experience preferred
Membership in catering and event organizations such as NACE and/or MPI is desired.
Experience/Knowledge/Skills/Abilities: 3+ three years of progressive catering sales experience required with a minimum of 1 year managing direct reports preferred.
Delphi experience
A proven track record of success in a hotel or a related service industry
Heavy emphasis in sales with knowledge of food and beverage operations.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Physical Requirements: Ability to lift, push, and pull up to 20 pounds on an occasional basis.

Benefits

Well-Being Benefits:
Health Insurance
Dental & Vision Insurance
Short & Long Term Disability
Vacation Policy
Eligible for Incentive
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
Weekly Payroll

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

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Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Planning Operations

Assigns all events turned over to Event Planning team.
Oversees for turned opportunities’ function space and group room blocks.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Leads execution of activities to support the Event Management strategy.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Leads discussions to review event complexity and proactively avoid service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Manages customer budgets to maximize revenue and meet customer needs.
Maintains inventories to maximize customer satisfaction and revenue opportunities.
Works with highly complex or high profile groups when financial impact will be significant.

Leading Event Planning Team

Leads the catering menu development process.
Champions all standards, policies and procedures for the Event Planning team.
Leads Event Management meetings.

Providing and Ensuring Exceptional Customer Service

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.

Managing the Sales and Marketing Strategy

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

Establishes customer service guidelines so employees understand expectations and parameters.
Ensures employees receive on‑going training to understand guest expectations.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Reviews staffing levels to ensure that guest service and planning needs are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

About the Team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

Job Identification 26210450
Job Category Event Management
Posting Date 01/08/2026, 05:09 PM
Job Schedule Full time
Locations 125 3rd St, San Francisco, CA, 94103, US
Pay Range (US/Canada) $111,000 - $152,000 annually

\n#J-18808-Ljbffr\n\nEn Español:

Gestiona las funciones de planificación de eventos y el personal en una base diaria. El área principal de responsabilidad es el equipo de planeamiento de eventos, incluidos los gerentes de eventos superiores, gerentes del evento, administradores de eventos asociados y asistentes administrativos. La posición supervisa los procesos administrativos asociados con las fases pre-evento y posevento de un evento y las transiciones asociadas entre todas las fases del evento. Asegura un volumen de negocios sin problemas de ventas a las operaciones y de regreso a las ventas al tiempo que ofrece un alto nivel de servicio consistentemente.

Profiles de los candidatos

Educación y experiencia

Diploma de secundaria o GED; 4 años de experiencia en gestión de eventos, alimentación y bebidas, ventas y comercialización o área profesional relacionada.
O sea
Grado de 2 años de una universidad acreditada en Gestión de Hoteles y Restaurantes, Hospitalidad, Administración de Empresas o especialidad relacionada; experiencia de dos años en gestión de eventos, alimentos y bebidas, ventas y marketing o área profesional relacionada.

Actividades de trabajo central

Gestión de las operaciones de planificación de eventos

Asigna todos los eventos entregados al equipo de Planificación de Eventos.
Supervisa las oportunidades invertidas espacios de funciones y bloques de salas de grupo.
Comunica y ejecuta procedimientos de emergencia departamentales y de propiedad y garantiza que el personal esté capacitado en los procedimientos de seguridad.
Dirige la ejecución de actividades para apoyar la estrategia de gestión de eventos.
Trabaja con informes directos para revisar los eventos programados y solucionar posibles desafíos o conflictos.
Dirige discusiones para revisar la complejidad del evento y evitar proactivamente desafíos y fallos en el servicio.
Asegura que la propiedad esté informada de todos los grupos que afectarán a las operaciones de la propiedad.
Gerenciando los presupuestos de los clientes para maximizar los ingresos y satisfacer las necesidades del cliente.
Mantiene inventarios para maximizar la satisfacción del cliente y las oportunidades de ingresos.
Trabaja con grupos altamente complejos o de alto perfil cuando el impacto financiero será significativo.

Equipo líder de planificación de eventos

Lidera el proceso de desarrollo del menú de catering.
Campeones de todos los estándares, políticas y procedimientos para el equipo de Planificación de Eventos.
Dirige reuniones de gestión de eventos.

Proveer y garantizar un servicio excepcional al cliente

Revise las tarjetas de comentarios, los resultados de satisfacción de los huéspedes y otros datos para identificar áreas de mejora.
Comparte planes con la dirección de la propiedad y garantiza que se tomen medidas correctivas para mejorar continuamente la satisfacción de los huéspedes.
Muestra un liderazgo en la hospitalidad de los huéspedes, ejemplifica un excelente servicio al cliente y crea un ambiente positivo para las relaciones con los invitados.
Interactúa con los huéspedes para obtener comentarios sobre la calidad del producto y los niveles de servicio.
Responde y maneja los problemas y quejas de los huéspedes.
Se esfuerza por mejorar el rendimiento del servicio.
Permite a los empleados proporcionar un excelente servicio al cliente.

Gestión de la estrategia de ventas y marketing

Desarrolla relaciones de trabajo con proveedores externos y establece acuerdos de precios y servicios para mejorar la experiencia del evento y aumentar las oportunidades de ingresos adicionales para la propiedad.
Consulte con los clientes para determinar los objetivos y requisitos de eventos como reuniones, conferencias y convenciones.

Conducción de actividades de recursos humanos

Establece directrices de servicio al cliente para que los empleados entiendan las expectativas y los parámetros.
Garantiza que los empleados reciban una formación continua para comprender las expectativas de los huéspedes.
Observa los comportamientos de servicio de los empleados y proporciona retroalimentación a los individuos y/o gerentes.
Revisar los niveles de personal para garantizar que se cumplan las necesidades de servicio y planificación de los huéspedes.

En Marriott International, nos dedicamos a ser un empleador de igualdad de oportunidades, dando la bienvenida a todos y proporcionando acceso a oportunidades. Fomentamos activamente un entorno en el que se valoran y celebran los antecedentes únicos de nuestros asociados. Nuestra mayor fortaleza radica en la rica mezcla de cultura, talento y experiencias de nuestros socios. Nos comprometemos a no discriminar sobre cualquier base protegida, incluida la discapacidad, el estatus de veterano u otra base protejada por la ley aplicable. Marriot International considera para el empleo a solicitantes calificados con antecedents penales consistentes con la ley federal, estatal y local aplicable.

Sobre el equipo

Combinando el glamour atemporal con un espíritu de vanguardia, St. Regis Hotels & Resorts se compromete a ofrecer experiencias exquisitas en más de 50 hoteles y resorts de lujo en las mejores direcciones de todo el mundo. Comenzando con el debut del hotel St.Regis en Nueva York por John Jacob Astor IV a principios del siglo XX, la marca se ha mantenido comprometida con un nivel intransigente de servicio a medida y anticipado para todos sus huéspedes, entregado impecablemente por un equipo de amables anfitriones que combinan sofisticación clásica y sensibilidad moderna, así como nuestro servicio Butler de firma. ¿Cómo es? donde puedes hacer tu mejor trabajo, comenzarsu propósito,pertenecena un equipo global increíble, yconvertirse enLa mejor versión de ti.

Información sobre el empleo

Identificación de trabajo 26210450
Gestión de eventos de categorías de trabajo
Fecha de publicación 01/08/2026, 05:09 PM
Programa de trabajo a tiempo completo
Ubicación 125 3rd St, San Francisco, CA, 94103, Estados Unidos
Rango de pago (Estados Unidos/Canadá) $111.000 - $152.000 al año

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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