Customer Support & Retention Specialist
JM TEST SYSTEMS LLC, Baton Rouge, LA, United States
Customer Retention & Quoting Specialist
Make an Impact Where It Matters Most
Our Customers JM Test Systems is looking for a Customer Retention & Quoting Specialist who enjoys building relationships, staying organized, and helping customers keep their operations safe and compliant. In this role, you'll be a key connection point between our customers, sales team, and internal operationsensuring timely recalibrations, accurate quotes, and a smooth overall experience. If you're detail-oriented, comfortable on the phone and email, and motivated by helping customers succeed, this could be a great fit. What You'll Do Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing Prepare clear, accurate service quotes and respond to customer inquiries Partner with Outside Sales Representatives to support quoting and customer needs Maintain accurate customer and equipment records in our CRM and internal systems Use tools like CalMapp and CRM to track follow-ups and identify service opportunities Document customer interactions and maintain detailed communication history Log customer concerns and collaborate with internal teams to resolve issues quickly Work cross-functionally to ensure services are delivered accurately and on time What We're Looking For Experience in customer service, sales support, quoting, or a similar role preferred Strong communication skillsboth written and verbal Comfortable making follow-up calls and building long-term customer relationships Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office and CRM systems (or willingness to learn) Why Join JM Test Systems Stable, growing company with long-term career opportunities Supportive, team-oriented culture A role where your work directly impacts customer satisfaction and retention Opportunities to learn the business and grow within the organization Benefits Medical, Dental, and Vision Insurance HSA with Employer Contribution 401(k) with Company Matching Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays Employer-Paid Life Insurance Schedule Full-time (40 hours per week) Monday through Friday
Make an Impact Where It Matters Most
Our Customers JM Test Systems is looking for a Customer Retention & Quoting Specialist who enjoys building relationships, staying organized, and helping customers keep their operations safe and compliant. In this role, you'll be a key connection point between our customers, sales team, and internal operationsensuring timely recalibrations, accurate quotes, and a smooth overall experience. If you're detail-oriented, comfortable on the phone and email, and motivated by helping customers succeed, this could be a great fit. What You'll Do Proactively reach out to customers regarding upcoming or overdue equipment recalibrations and safety testing Prepare clear, accurate service quotes and respond to customer inquiries Partner with Outside Sales Representatives to support quoting and customer needs Maintain accurate customer and equipment records in our CRM and internal systems Use tools like CalMapp and CRM to track follow-ups and identify service opportunities Document customer interactions and maintain detailed communication history Log customer concerns and collaborate with internal teams to resolve issues quickly Work cross-functionally to ensure services are delivered accurately and on time What We're Looking For Experience in customer service, sales support, quoting, or a similar role preferred Strong communication skillsboth written and verbal Comfortable making follow-up calls and building long-term customer relationships Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Proficiency with Microsoft Office and CRM systems (or willingness to learn) Why Join JM Test Systems Stable, growing company with long-term career opportunities Supportive, team-oriented culture A role where your work directly impacts customer satisfaction and retention Opportunities to learn the business and grow within the organization Benefits Medical, Dental, and Vision Insurance HSA with Employer Contribution 401(k) with Company Matching Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays Employer-Paid Life Insurance Schedule Full-time (40 hours per week) Monday through Friday