Branch Operations Director
The National Council of Young Men’s Christian Associations of the United States of America, Pelham, NY, United States
We're on the lookout for a passionate and strategic Branch Operations Director to join our dynamic team. If you thrive in a fast‑paced environment, have demonstrated results in driving growth, excel in people management, and are committed to community impact, this is your opportunity. Join us in fostering a culture of inclusivity, innovation, and unwavering determination. Make a lasting impact on the lives of our community members as we work together to strengthen communities through youth development, healthy living, and social responsibility. Ready to be a catalyst for positive change? Your journey starts here!
Position Summary The Branch Operations Director is a core member of the leadership team overseeing the day‑to‑day operations of the Pelham YMCA. Responsibilities include membership growth and retention while supervising all branch Program Directors. The best candidate would be someone who enjoys a fast‑paced environment, has exceptional skills with people, is goal‑oriented, organized and strategic.
The Branch Operations Director supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Branch Operations Director stewards the Y’s cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
What We Offer
Competitive salary
Comprehensive benefits package:
Medical, dental, and vision coverage (with significant employer contribution)
Employer‑paid life insurance
Generous retirement plan with 12% employer contribution once eligible
Paid time off and paid holidays
YMCA Perks:
Free YMCA membership for you and your household
Significant discounts on YMCA programs (including childcare, after‑school programs, and summer camps)
Work environment: Flexible schedule and supportive team culture
Growth: Real opportunities to learn and expand your skills
Mission: Work that makes a difference in your community every single day
Qualifications
Bachelor’s degree in related field preferred or equivalent combination of education and experience.
YMCA Multi Team Leader certification preferred and required within 2 years of hire.
Previous supervisory experience in customer service preferred.
Excellent personal computer skills and experience with standard business software.
Ability to relate effectively to diverse groups of people from all segments of the community.
Physical Demands
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
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Position Summary The Branch Operations Director is a core member of the leadership team overseeing the day‑to‑day operations of the Pelham YMCA. Responsibilities include membership growth and retention while supervising all branch Program Directors. The best candidate would be someone who enjoys a fast‑paced environment, has exceptional skills with people, is goal‑oriented, organized and strategic.
The Branch Operations Director supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Branch Operations Director stewards the Y’s cause, promoting and protecting the brand and reputation as a global, inclusive organization within the community.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
What We Offer
Competitive salary
Comprehensive benefits package:
Medical, dental, and vision coverage (with significant employer contribution)
Employer‑paid life insurance
Generous retirement plan with 12% employer contribution once eligible
Paid time off and paid holidays
YMCA Perks:
Free YMCA membership for you and your household
Significant discounts on YMCA programs (including childcare, after‑school programs, and summer camps)
Work environment: Flexible schedule and supportive team culture
Growth: Real opportunities to learn and expand your skills
Mission: Work that makes a difference in your community every single day
Qualifications
Bachelor’s degree in related field preferred or equivalent combination of education and experience.
YMCA Multi Team Leader certification preferred and required within 2 years of hire.
Previous supervisory experience in customer service preferred.
Excellent personal computer skills and experience with standard business software.
Ability to relate effectively to diverse groups of people from all segments of the community.
Physical Demands
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 10 pounds.
#J-18808-Ljbffr