Relationship Banker I (Madison Branch)
Regions Bank, Nashville, TN, United States
Job Description
The Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, and contributing to improving the financial wellness of our customers. The role creates meaningful personal connections while processing transactions, identifies ways Regions can meet customer needs, and assists in resolving end‑to‑end customer service inquiries.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develops relationships with customers, remaining well‑informed about the customer’s relationship with the bank.
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
Follows all bank processes and procedures and adheres to applicable laws and regulations.
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance.
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash‑handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Position Type Full time
Compensation Details Pay ranges are job specific and provided as a point‑of‑market reference. The target information listed below is based on the Metropolitan Statistical Area Market Range for the position.
Job Range Target:
$39,601.10 USD
Median:
$46,880.00 USD
This role is eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Madison, Tennessee
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develops relationships with customers, remaining well‑informed about the customer’s relationship with the bank.
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
Follows all bank processes and procedures and adheres to applicable laws and regulations.
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance.
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash‑handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Position Type Full time
Compensation Details Pay ranges are job specific and provided as a point‑of‑market reference. The target information listed below is based on the Metropolitan Statistical Area Market Range for the position.
Job Range Target:
$39,601.10 USD
Median:
$46,880.00 USD
This role is eligible to participate in a formulaic incentive plan. Employees may earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Madison, Tennessee
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr