Express Lane Service Advisor - Seaford, DE
i.g. Burton, Seaford, DE, United States
Express LaneService Advisor – Seaford, DE
We need anExpress Lane Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Vacation
401K
Paid Holidays
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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We need anExpress Lane Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits In addition to career-long personal development, our associates enjoy a number of benefits, including:
Health Insurance
Dental Insurance
Vision
Short Term Disability
Long Term Disability
Life Insurance
Paid Vacation
401K
Paid Holidays
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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