Business Development Representative BDC - Seaside, California, United States
Lexus Monterey Peninsula, California, MO, United States
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status and operates in a drug‑free workplace.
Business Development Representative We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service in our service centers.
The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service appointments via phone, website, and online chat. In addition, he or she performs clerical and administrative duties for the Service departments.
The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service.
He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
Manages all incoming sales and service appointment queries by scheduling appointments, confirming pending appointments, following up with missed appointments
Coordinates questions and issues with the appropriate department personnel
Helps follow up with phone and internet service leads
Make outbound calls to customers regarding upcoming appointments and services due
Assist customers in determining appropriate scheduling options for their vehicle
Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Tracks loaner vehicles for customers
Confirms special order parts
Provides administrative assistance as needed
Performs other duties as assigned
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
Qualifications
High school diploma or GED
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Highly Professional and dependable
Working knowledge of the automotive industry a plus
Strong organizational and time management skills
Strong computer and internet skills, including Microsoft Office suite
Dealership and Reynolds and Reynolds experience a plus
Outstanding communication skills
Professional appearance and work ethic
Compensation
Competitive Pay Based on Experience
Medical Benefits
Paid Vacation
Holidays
Professional Workplace
Non-Smoking Workplace
Drug Free Workplace
Opportunity for Advancement
Direct Deposit
401(k) with Company Match
#J-18808-Ljbffr
Business Development Representative We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service in our service centers.
The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service appointments via phone, website, and online chat. In addition, he or she performs clerical and administrative duties for the Service departments.
The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service.
He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
Manages all incoming sales and service appointment queries by scheduling appointments, confirming pending appointments, following up with missed appointments
Coordinates questions and issues with the appropriate department personnel
Helps follow up with phone and internet service leads
Make outbound calls to customers regarding upcoming appointments and services due
Assist customers in determining appropriate scheduling options for their vehicle
Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
Tracks loaner vehicles for customers
Confirms special order parts
Provides administrative assistance as needed
Performs other duties as assigned
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
Qualifications
High school diploma or GED
Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
Highly Professional and dependable
Working knowledge of the automotive industry a plus
Strong organizational and time management skills
Strong computer and internet skills, including Microsoft Office suite
Dealership and Reynolds and Reynolds experience a plus
Outstanding communication skills
Professional appearance and work ethic
Compensation
Competitive Pay Based on Experience
Medical Benefits
Paid Vacation
Holidays
Professional Workplace
Non-Smoking Workplace
Drug Free Workplace
Opportunity for Advancement
Direct Deposit
401(k) with Company Match
#J-18808-Ljbffr