IT Business Services Consultant
SAP SE, Newtown Square, PA, United States
THE ROLE
Our Client Delivery Managers (CDM) work in close collaboration with the Technical and Project teams to serve our customers and provide quality remote and on‑site services and activities to fit the customers' needs and complexity.
After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end‑to‑end accountability of the engagement and is responsible for the delivery and performance of the contracted ECS services. CDMs act as a partly on‑site trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP ECS.
CDM cooperates closely with the customers’ technology and business stakeholders and is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement while cooperatively planning and coordinating ECS‑related requests. CDM is also in contact with customers’ Management / C‑Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP Enterprise Cloud Services that increase the business value for the customer.
The CDM role has variations depending on the customer’s contract type.
CDM TASKS
Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
Continuously increase client trusted advisor relationship with executives and key stakeholders.
Demonstrate accountability as the single orchestrator for end‑to‑end delivery.
Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on‑boarding, transition, stabilization, operations, off‑boarding).
Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties, etc.).
Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages.
Identify service improvements and delivery opportunities and realize the value for the client.
Track and report on business growth and upselling throughout the entire engagement lifecycle.
Expected to spend up to 80% of time on‑site at client location.
QUALIFICATIONS, SKILLS and COMPETENCIES
Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
ACCOUNTABILITY
Responsible for delivery of outcome of assigned sub projects.
Works independently within given area of responsibility {within defined policies and processes).
Contributes to milestones.
COMPLEXITY
Contributes and works on sub projects and activities with moderate level of complexity.
Work is independent & collaborative in nature.
Provides regular updates to manager or project manager on project status decisions/solutions can essentially enhance existing systems & processes.
EXPERIENCE
Strong competence with various tools, procedures, programming languages used to accomplish the job.
COMMUNICATION
Build collaborative work relationships with similar functions across SAP.
Communicates clearly, in a way that others can understand within defined processes & policies.
Communicates relevant messages in a timely manner and with constructive feedback to colleagues & managers.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 75200-177700 USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to applicable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com .
Requisition ID: 451560 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr
After initial contract execution, the CDM is the primary SAP ECS contact for the client and assumes end‑to‑end accountability of the engagement and is responsible for the delivery and performance of the contracted ECS services. CDMs act as a partly on‑site trusted advisor who grows the business by developing and supporting growth of the client relationship for SAP ECS.
CDM cooperates closely with the customers’ technology and business stakeholders and is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement while cooperatively planning and coordinating ECS‑related requests. CDM is also in contact with customers’ Management / C‑Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP Enterprise Cloud Services that increase the business value for the customer.
The CDM role has variations depending on the customer’s contract type.
CDM TASKS
Develop a strategic engagement with your client to establish client focus on the core of the services delivered.
Continuously increase client trusted advisor relationship with executives and key stakeholders.
Demonstrate accountability as the single orchestrator for end‑to‑end delivery.
Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on‑boarding, transition, stabilization, operations, off‑boarding).
Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties, etc.).
Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages.
Identify service improvements and delivery opportunities and realize the value for the client.
Track and report on business growth and upselling throughout the entire engagement lifecycle.
Expected to spend up to 80% of time on‑site at client location.
QUALIFICATIONS, SKILLS and COMPETENCIES
Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field.
ACCOUNTABILITY
Responsible for delivery of outcome of assigned sub projects.
Works independently within given area of responsibility {within defined policies and processes).
Contributes to milestones.
COMPLEXITY
Contributes and works on sub projects and activities with moderate level of complexity.
Work is independent & collaborative in nature.
Provides regular updates to manager or project manager on project status decisions/solutions can essentially enhance existing systems & processes.
EXPERIENCE
Strong competence with various tools, procedures, programming languages used to accomplish the job.
COMMUNICATION
Build collaborative work relationships with similar functions across SAP.
Communicates clearly, in a way that others can understand within defined processes & policies.
Communicates relevant messages in a timely manner and with constructive feedback to colleagues & managers.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 75200-177700 USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to applicable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com .
Requisition ID: 451560 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr