Bilingual Customer Experience Escalations Specialist

A renowned jewelry company in Columbia, SC is seeking a Customer Experience Escalation Representative to manage escalated customer issues. The ideal candidate will have at least 2 years of customer service experience, preferably in retail or luxury sectors, and must excel in empathy and communication. Responsibilities include handling customer complaints and inquiries, promoting brand loyalty, and navigating CRM systems. Competitive pay range is $22.00 to $26.00 per hour, with comprehensive benefits and a collaborative team environment. #J-18808-Ljbffr