Technical Engagement Specialist
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Remote Technical Engagement Specialist.
Key Responsibilities
Handle direct inbound calls from residential and business customers regarding technical issues Provide first-level trouble support and follow up on scheduled trouble tickets for resolution Act as a primary support liaison, troubleshooting issues and making service recommendations via phone, chat, and email
Required Qualifications
High School Diploma or equivalent Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support Ability to work nontraditional schedules, including evenings, weekends, and holidays Must have a quiet workplace and meet technical requirements for remote work DSL or high-speed internet service with a minimum speed of 25 MB/s
Handle direct inbound calls from residential and business customers regarding technical issues Provide first-level trouble support and follow up on scheduled trouble tickets for resolution Act as a primary support liaison, troubleshooting issues and making service recommendations via phone, chat, and email
Required Qualifications
High School Diploma or equivalent Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support Ability to work nontraditional schedules, including evenings, weekends, and holidays Must have a quiet workplace and meet technical requirements for remote work DSL or high-speed internet service with a minimum speed of 25 MB/s