Customer Service Representative NC
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Customer Service Representative I to support client inquiries and provide service in a remote setting.
Key Responsibilities
Answer inbound client calls and chats, addressing a range of inquiries and providing timely resolutions Serve as a resource for operations, policy, and procedure information, maintaining knowledge of various banking services Act as the initial point of contact for reported fraud and forgery, documenting incidents and taking appropriate actions
Required Qualifications
High school diploma or GED with 1 year of call center or customer service experience Call center experience preferred Bachelor's degree is a plus Financial Services experience is preferred Bilingual (Spanish) skills are a plus
Answer inbound client calls and chats, addressing a range of inquiries and providing timely resolutions Serve as a resource for operations, policy, and procedure information, maintaining knowledge of various banking services Act as the initial point of contact for reported fraud and forgery, documenting incidents and taking appropriate actions
Required Qualifications
High school diploma or GED with 1 year of call center or customer service experience Call center experience preferred Bachelor's degree is a plus Financial Services experience is preferred Bilingual (Spanish) skills are a plus