CX Automation Lead: Digital Journeys & AI Insights

A leading workforce management company is seeking a Customer Experience Automation Lead in Boston, MA. This role focuses on designing and optimizing digital engagement journeys, enhancing the customer lifecycle from onboarding to renewal. The ideal candidate has over six years of experience in customer success, workflow automation, and cross-functional collaboration. The position offers a competitive salary ranging from $90,900 to $130,700 and the opportunity to work with a dynamic team committed to customer satisfaction. #J-18808-Ljbffr