CX Automation Lead - Digital Journey Orchestration

A leading technology company in Montgomery, AL, seeks a Customer Experience Automation Lead to design and optimize digital engagement journeys. The role involves orchestrating customer interactions, improving automation across customer success functions, and leveraging AI insights. Candidates should have 6+ years in Customer Success or relevant SaaS experience and 3+ years in building digital journeys. The position offers a competitive salary range of $90,900 to $130,700, alongside potential bonuses and stock options. #J-18808-Ljbffr