CX Automation Lead - Digital Journey Orchestration

A progressive technology organization located in Delaware is seeking a Customer Experience Automation Lead to design and optimize digital engagement journeys. The ideal candidate will have extensive experience in Customer Success and digital journey automation. Responsibilities include developing orchestration frameworks, automating workflows, and collaborating with cross-functional teams to enhance customer satisfaction. Candidates should have strong analytical skills and experience with tools like Gainsight and Salesforce. The role offers a compensation range between $90,900 to $130,700, including potential bonuses. #J-18808-Ljbffr