CX Automation Lead - Digital Journey Orchestration

A leading software company is seeking a Customer Experience Automation Lead to design and optimize digital engagement strategies. The ideal candidate will have extensive experience in customer success, digital journey design, and workflow automation, particularly using tools like Gainsight and Salesforce. This role involves close collaboration with various CX functions to enhance customer engagement and ensure scalability. With a pay range of $90,900 to $130,700, this position offers a performance-based bonus plan and stock options. #J-18808-Ljbffr