CX Automation Lead - Digital Journey Orchestration

A leading technology company is seeking a Customer Experience Automation Lead based in Hartford, Connecticut. This role focuses on designing and optimizing digital engagement journeys, enhancing customer satisfaction across multiple channels. The ideal candidate will have over 6 years of experience in Customer Success or related SaaS roles and 3+ years in building digital journeys using platforms like Gainsight and Salesforce. This position offers a salary range of $90,900 to $130,700, alongside performance bonuses and stock options. #J-18808-Ljbffr