CX Automation Lead - Digital Journey Orchestration

A leading software company located in Concord, NH, seeks a Customer Experience Automation Lead. This role involves designing and optimizing digital engagement journeys, enhancing customer interactions across channels. The ideal candidate should have over 6 years of experience in Customer Success and be proficient in tools like Gainsight and Salesforce. This position emphasizes lifecycle management and requires strong analytical skills to drive customer engagement and satisfaction. The pay range for this position is $90,900 to $130,700. #J-18808-Ljbffr