CVP; Continuous Improvement Sr. Sustainability Leader
New York Life, New York, NY, United States
Location Designation
Hybrid - 3 days per week
Role Overview Sr. Sustainability Leaders (SSLs) help to evolve and mature the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, sustained change and innovation. To achieve this, the SSL will lead a matrixed team of Sustainability Leaders, who will work with the business to identify opportunities to assess the health of the CI system, improve how we work, evolve the tools and capabilities, and coach teams to use them. SSLs will support one or two business lines, depending on the size, to gain deep understanding of the business and how CI drives improvements within the business. You will have the opportunity to build leadership skills, shape the organization and its processes, and advance your career at New York Life. You will benefit from exposure to senior leaders, build relationships, and hone written and oral communication skills. Most importantly, you will play a critical role in shaping the future of New York Life and improving our performance.
What You'll Do
Lead the CI Management System support:
Deepen adoption of CI principles, systems, and tools through coaching.
Ensure teams have necessary training and skills, and reinforce behaviors with business leaders.
Lead a team of Sustainability Leaders on day‑to‑day support of business teams and execution of improvement plans.
Support Business Sustainability Leaders in developing systems to connect strategy, objectives, goals, and metrics to problem solving.
Work closely with deployment teams to transition support of CI coaching in the business.
Perform assessment activities:
Create output and facilitate improvement plans with business leaders and Sustainability Leaders.
Measure CI maturity of the business units you support.
Build skills and influence outcomes:
Coach department leaders, managers, team leads, and Sustainability Leaders on the CI management system.
Support leader walk activities with HR and finance senior leaders.
Influence aspiration setting, drive incremental value, change behaviors, and support advanced problem‑solving sessions.
Facilitate a Community of Practice with other Sr. Sustainability Leaders and Business Sustainability Leaders to evolve CI tools, share best practices, and maintain standards across the organization.
What You'll Bring
BS/BA degree or equivalent.
Track record of leading and developing others, with a passion for coaching.
5+ years experience with Continuous Improvement, Lean Management, or Operational Excellence.
6+ years of relevant experience in coaching and team management.
Experience leading in a matrix environment.
Passion for driving change in how we work at New York Life.
Curiosity and openness to learn new ways of working.
Ability to thrive in ambiguity and leverage opportunities for growth.
Ability to influence stakeholders, including direct reports, front‑line employees, and leaders.
Low self‑orientation, focused on helping leaders win and achieve results via CI.
Impact‑oriented, with bias to action and entrepreneurial spirit.
Strong problem‑solving skills, including analytical thinking and ability to synthesize data.
Systems‑level thinking, making connections across processes.
Proven project management track record, orchestrating complex projects and meeting timelines.
Excellent oral and written communication skills, able to facilitate training activities.
Hybrid role requires travel to affiliated offices roughly once monthly for 2–3 days.
Pay Transparency
Salary Range: $119,000–$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on factors such as experience, skills, qualifications, and job location, and may include participation in an incentive program.
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Role Overview Sr. Sustainability Leaders (SSLs) help to evolve and mature the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, sustained change and innovation. To achieve this, the SSL will lead a matrixed team of Sustainability Leaders, who will work with the business to identify opportunities to assess the health of the CI system, improve how we work, evolve the tools and capabilities, and coach teams to use them. SSLs will support one or two business lines, depending on the size, to gain deep understanding of the business and how CI drives improvements within the business. You will have the opportunity to build leadership skills, shape the organization and its processes, and advance your career at New York Life. You will benefit from exposure to senior leaders, build relationships, and hone written and oral communication skills. Most importantly, you will play a critical role in shaping the future of New York Life and improving our performance.
What You'll Do
Lead the CI Management System support:
Deepen adoption of CI principles, systems, and tools through coaching.
Ensure teams have necessary training and skills, and reinforce behaviors with business leaders.
Lead a team of Sustainability Leaders on day‑to‑day support of business teams and execution of improvement plans.
Support Business Sustainability Leaders in developing systems to connect strategy, objectives, goals, and metrics to problem solving.
Work closely with deployment teams to transition support of CI coaching in the business.
Perform assessment activities:
Create output and facilitate improvement plans with business leaders and Sustainability Leaders.
Measure CI maturity of the business units you support.
Build skills and influence outcomes:
Coach department leaders, managers, team leads, and Sustainability Leaders on the CI management system.
Support leader walk activities with HR and finance senior leaders.
Influence aspiration setting, drive incremental value, change behaviors, and support advanced problem‑solving sessions.
Facilitate a Community of Practice with other Sr. Sustainability Leaders and Business Sustainability Leaders to evolve CI tools, share best practices, and maintain standards across the organization.
What You'll Bring
BS/BA degree or equivalent.
Track record of leading and developing others, with a passion for coaching.
5+ years experience with Continuous Improvement, Lean Management, or Operational Excellence.
6+ years of relevant experience in coaching and team management.
Experience leading in a matrix environment.
Passion for driving change in how we work at New York Life.
Curiosity and openness to learn new ways of working.
Ability to thrive in ambiguity and leverage opportunities for growth.
Ability to influence stakeholders, including direct reports, front‑line employees, and leaders.
Low self‑orientation, focused on helping leaders win and achieve results via CI.
Impact‑oriented, with bias to action and entrepreneurial spirit.
Strong problem‑solving skills, including analytical thinking and ability to synthesize data.
Systems‑level thinking, making connections across processes.
Proven project management track record, orchestrating complex projects and meeting timelines.
Excellent oral and written communication skills, able to facilitate training activities.
Hybrid role requires travel to affiliated offices roughly once monthly for 2–3 days.
Pay Transparency
Salary Range: $119,000–$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on factors such as experience, skills, qualifications, and job location, and may include participation in an incentive program.
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