Tour Ambassador - One World Observatory [NYC]

Tour Ambassador

The Tour Ambassador is a dynamic and interactive role at the One World Observatory, centered on creating memorable guest experiences and ensuring visitors fully engage with the Observatory's offerings.

Essential Duties and Responsibilities:

• Greet all guests as they enter assigned areas
• Ensure safety of all guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city, visible landmarks
• Point out features of interest, speaking at length with regard, and answering related questions
• Conduct in-depth, specialized talks, and walking tours of the Observatory
• Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to guests speaking clearly and loudly with a commanding presence is a must
• Work non-traditional hours, nights, weekends, and holidays as necessary
• Perform other duties as assigned by leadership

Qualifications:

• Must be at least 18 years old
• Bachelor's Degree or equivalent training preferred
• Minimum of three (3) years' tour guide or related experience preferably in an attraction, entertainment or hospitality environment
• NYC Tour Guide license preferred
• Existing knowledge of NYC history and familiarity with NYC landmarks preferred

Skills and Abilities:

• Multilingual a plus
• Must be naturally personable, friendly, and welcoming
• Must possess the highest level of demonstrable professionalism and customer service
• Naturally creative and innovative huge plusses
• A quick learner with ability to handle/prioritize multiple projects and meet deadlines
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word) interest and proficiency in interactive presentations and social media a plus
• An entrepreneurial spirit, coupled with an energetic and outgoing personality
• Mastery of the English language (verbal and written)
• Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
• Ability to stand for extended periods as well as constantly patrol the observatory floor
• Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
• Ability to lift items weighing up to 50 pounds

Compensation:

$25.00/hour + 401(k) plan.

Working Conditions:

Location: On Site (One World Observatory, New York City)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.