Service Desk Analyst: SLA-Driven, Customer-First IT Support

A leading IT service provider is seeking a customer support representative in Charleston, West Virginia. The role involves ensuring all calls are logged accurately, providing outstanding customer service, and handling first-line resolutions. Candidates should have 3-4 years of experience in IT or in a similar role, strong analytical and problem-solving skills, and the ability to work under pressure. Knowledge of ITSM processes and tools like ServiceNow is beneficial, and clear communication skills are essential. #J-18808-Ljbffr