Sales Compensation, Operations Lead
Elite Technology, New York, NY, United States
The Sales Compensation, Operations Lead owns the integrity, governance, and end-to-end execution of all commission and incentive operations. This leader ensures commission plans are interpreted consistently, calculated accurately, and paid on time, with clear documentation and defensible application across the organization.
This high-visibility, controls-oriented functional leadership position requires strong commercial judgment, advanced analytical capability, process discipline, and executive-level credibility. The individual must operate as a trusted advisor, capable of balancing policy integrity with practical business realities while maintaining audit readiness and organizational trust.
Work Arrangement Remote. The role requires the individual to be based in Flexible across U.S. time zones.
Responsibilities
Own end-to-end commission calculation, validation, and payout operations across all sales incentive plans.
Ensure commissions are calculated accurately and delivered on time with zero surprises on payout day.
Interpret Incentive Plan Documents (IPDs) and translate plan language into clear, defensible system logic.
Lead annual and new hire IPD development, distribution, onboarding alignment, and version control management.
Validate deal attribution, crediting, splits, overlays, accelerators, and timing logic.
Apply commission plans consistently and resolve gray areas with sound judgment and documented precedent.
Partner with Finance on monthly accruals, forecasting, reconciliation, and payout approvals.
Deliver clean, reconciled commission files to Payroll and ensure alignment across CRM, ERP, and commission systems.
Maintain audit-ready documentation of commission rules, exception handling, and calculation methodologies.
Manage rep inquiries and disputes within defined SLAs, providing fast, consistent, and fact-based responses.
Own exception review process and ensure all adjustments are documented, approved, and traceable.
Identify recurring issues, data inconsistencies, or plan weaknesses and recommend structural improvements.
Build and maintain reporting dashboards to provide leadership visibility into commissions, attainment, and trends.
Eliminate shadow spreadsheets by strengthening system controls and standardizing processes.
Establish and enforce internal controls to protect data integrity and ensure governance discipline.
Demonstrate proactive time management to prioritize competing deadlines, especially during payout cycles.
Communicate complex commission logic clearly and confidently to Sales, Finance, and Leadership stakeholders.
Build trusted relationships with Sales, Finance, HR, and Revenue Operations partners.
Provide leadership with clear, confident insights into commission performance and risk exposure.
Perform other duties as assigned to support departmental and company objectives.
Qualifications
Bachelor's Degree in Finance, Accounting, Business, Economics, or equivalent experience.
6–8 years
of experience in Sales Operations, Revenue Operations, Commissions Operations, or Finance.
Demonstrated experience owning commission calculation and payout processes in a high-growth or complex sales environment.
Familiarity with commission platforms such as Xactly, CaptivateIQ, Spiff, or similar tools.
Strong financial acumen with experience partnering closely with Finance on accruals and reconciliation.
Exceptional Excel expertise with advanced modeling capabilities, complex nested formulas, pivot tables, large dataset reconciliation, and audit-ready validation controls.
Experience managing Incentive Plan Document distribution and acknowledgment workflows through DocuSign or similar agreement management platforms.
Advanced analytical skills with strong data fluency; experience with SQL or data querying tools preferred.
Proven ability to interpret and operationalize complex compensation plans with consistency and accuracy.
Demonstrated proactive time management with the ability to prioritize competing deadlines and manage high-pressure payout cycles.
Clear, concise, and confident communication skills with the ability to explain complex commission logic to Sales, Finance, and executive stakeholders.
High degree of ownership, accountability, and operational discipline.
Ability to manage sensitive conversations and resolve disputes with professionalism and objectivity.
Executive presence and the ability to build trust and credibility with senior leadership.
Ability to travel up to
10%
as business needs require.
Role requires the following physical capacity; Sedentary: primarily desk/computer work.
Must be legally authorized to work in the United States; no employment sponsorship will be provided.
Competitive Compensation Package ($121,000 - $135,000 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Calm, free premium subscription
Employee Discount Program
EEO Statement As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/affirmative action employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Please note that we do not offer sponsorship for this position.
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This high-visibility, controls-oriented functional leadership position requires strong commercial judgment, advanced analytical capability, process discipline, and executive-level credibility. The individual must operate as a trusted advisor, capable of balancing policy integrity with practical business realities while maintaining audit readiness and organizational trust.
Work Arrangement Remote. The role requires the individual to be based in Flexible across U.S. time zones.
Responsibilities
Own end-to-end commission calculation, validation, and payout operations across all sales incentive plans.
Ensure commissions are calculated accurately and delivered on time with zero surprises on payout day.
Interpret Incentive Plan Documents (IPDs) and translate plan language into clear, defensible system logic.
Lead annual and new hire IPD development, distribution, onboarding alignment, and version control management.
Validate deal attribution, crediting, splits, overlays, accelerators, and timing logic.
Apply commission plans consistently and resolve gray areas with sound judgment and documented precedent.
Partner with Finance on monthly accruals, forecasting, reconciliation, and payout approvals.
Deliver clean, reconciled commission files to Payroll and ensure alignment across CRM, ERP, and commission systems.
Maintain audit-ready documentation of commission rules, exception handling, and calculation methodologies.
Manage rep inquiries and disputes within defined SLAs, providing fast, consistent, and fact-based responses.
Own exception review process and ensure all adjustments are documented, approved, and traceable.
Identify recurring issues, data inconsistencies, or plan weaknesses and recommend structural improvements.
Build and maintain reporting dashboards to provide leadership visibility into commissions, attainment, and trends.
Eliminate shadow spreadsheets by strengthening system controls and standardizing processes.
Establish and enforce internal controls to protect data integrity and ensure governance discipline.
Demonstrate proactive time management to prioritize competing deadlines, especially during payout cycles.
Communicate complex commission logic clearly and confidently to Sales, Finance, and Leadership stakeholders.
Build trusted relationships with Sales, Finance, HR, and Revenue Operations partners.
Provide leadership with clear, confident insights into commission performance and risk exposure.
Perform other duties as assigned to support departmental and company objectives.
Qualifications
Bachelor's Degree in Finance, Accounting, Business, Economics, or equivalent experience.
6–8 years
of experience in Sales Operations, Revenue Operations, Commissions Operations, or Finance.
Demonstrated experience owning commission calculation and payout processes in a high-growth or complex sales environment.
Familiarity with commission platforms such as Xactly, CaptivateIQ, Spiff, or similar tools.
Strong financial acumen with experience partnering closely with Finance on accruals and reconciliation.
Exceptional Excel expertise with advanced modeling capabilities, complex nested formulas, pivot tables, large dataset reconciliation, and audit-ready validation controls.
Experience managing Incentive Plan Document distribution and acknowledgment workflows through DocuSign or similar agreement management platforms.
Advanced analytical skills with strong data fluency; experience with SQL or data querying tools preferred.
Proven ability to interpret and operationalize complex compensation plans with consistency and accuracy.
Demonstrated proactive time management with the ability to prioritize competing deadlines and manage high-pressure payout cycles.
Clear, concise, and confident communication skills with the ability to explain complex commission logic to Sales, Finance, and executive stakeholders.
High degree of ownership, accountability, and operational discipline.
Ability to manage sensitive conversations and resolve disputes with professionalism and objectivity.
Executive presence and the ability to build trust and credibility with senior leadership.
Ability to travel up to
10%
as business needs require.
Role requires the following physical capacity; Sedentary: primarily desk/computer work.
Must be legally authorized to work in the United States; no employment sponsorship will be provided.
Competitive Compensation Package ($121,000 - $135,000 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Calm, free premium subscription
Employee Discount Program
EEO Statement As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/affirmative action employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Please note that we do not offer sponsorship for this position.
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