Sr Manager Sales Training
Hilton Grand Vacations, Honolulu, HI, United States
The Sr. Sales Training Manager for Hilton Club, Hilton Grand Vacations, Hilton Vacation Club is responsible for driving productivity and performance through the implementation of training programs, including the OneHGV Branded Sales Process, HGV Max, and sales processes for New Hire Action Line, In‑House, and Showcase teams. The Sr. Sales Training Manager will report directly to the Director of Sales Training while also working closely with Regional Sales Leadership. The Senior Sales Training Manager will play a key role in empowering our sales executives with the tools, confidence, and support they need to thrive.
Schedule Details Our Sales Department operates seven days per week. Hours of operation may vary based upon business needs.
Collaborate closely with the Regional Director of Training on strategic initiatives
Lead onboarding and training for new hires with enthusiasm and expertise
Develop and execute action plans to uphold service excellence
Conduct ride‑along’s, provide feedback, and support performance development
Analyze weekly sales metrics and guide follow‑up strategies
Facilitate 30‑60‑90 day trench training focused on sales psychology and process
Approve new hires for floor release after testing and final ride evaluations
Offer personalized coaching to deepen understanding of the sales journey
Keep teams informed on inventory updates and program enhancements
Deliver ongoing training at key milestones: weekly, monthly, and annually
Champion employee retention through career pathing and workplace engagement
Promote ethical practices aligned with HGV’s core values
Implement tools to reduce cancellations and boost success
Foster a vibrant, passionate, and fun work environment
Ensure compliance with corporate and regional policies, standards, and procedures
Track and evaluate the effectiveness of training content and delivery methods, providing regular reports and insights to the SVP of Training and Regional SVP of Sales
Maintain knowledge of performance reports and teach others to understand sales performance metrics, including showcase presenters
Collaborate with Regional Sales Leadership to plan, schedule, and provide training for sales personnel throughout the region
Additional tasks as assigned by Management to promote business objectives
Qualifications
High School Diploma or Equivalent
Able to accommodate a flexible schedule including weekends, evenings, and holidays; Ability to travel up to 50% of the time within region
3+ years in a sales training role
Proven experience in planning, developing, and delivering effective training content and programs
Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences
Excellent interpersonal skills and written and verbal communication skills, capable of conveying complex information clearly and concisely
Experience with training trainers and providing performance coaching
Ability to track and evaluate training effectiveness using metrics and feedback
Strong time management and prioritization skills
Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously and drive projects to completion by the deadline
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Schedule Details Our Sales Department operates seven days per week. Hours of operation may vary based upon business needs.
Collaborate closely with the Regional Director of Training on strategic initiatives
Lead onboarding and training for new hires with enthusiasm and expertise
Develop and execute action plans to uphold service excellence
Conduct ride‑along’s, provide feedback, and support performance development
Analyze weekly sales metrics and guide follow‑up strategies
Facilitate 30‑60‑90 day trench training focused on sales psychology and process
Approve new hires for floor release after testing and final ride evaluations
Offer personalized coaching to deepen understanding of the sales journey
Keep teams informed on inventory updates and program enhancements
Deliver ongoing training at key milestones: weekly, monthly, and annually
Champion employee retention through career pathing and workplace engagement
Promote ethical practices aligned with HGV’s core values
Implement tools to reduce cancellations and boost success
Foster a vibrant, passionate, and fun work environment
Ensure compliance with corporate and regional policies, standards, and procedures
Track and evaluate the effectiveness of training content and delivery methods, providing regular reports and insights to the SVP of Training and Regional SVP of Sales
Maintain knowledge of performance reports and teach others to understand sales performance metrics, including showcase presenters
Collaborate with Regional Sales Leadership to plan, schedule, and provide training for sales personnel throughout the region
Additional tasks as assigned by Management to promote business objectives
Qualifications
High School Diploma or Equivalent
Able to accommodate a flexible schedule including weekends, evenings, and holidays; Ability to travel up to 50% of the time within region
3+ years in a sales training role
Proven experience in planning, developing, and delivering effective training content and programs
Strong presentation and facilitation skills, with the ability to engage and motivate diverse audiences
Excellent interpersonal skills and written and verbal communication skills, capable of conveying complex information clearly and concisely
Experience with training trainers and providing performance coaching
Ability to track and evaluate training effectiveness using metrics and feedback
Strong time management and prioritization skills
Strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously and drive projects to completion by the deadline
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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