Mid-Level Communications Specialist

Job Details Job Title: Mid-Level Communications Specialist Location: US-IL-Scott AFB Job ID: 2026-3695 Category: Information Technology Type: Full Time Responsibilities Serve as a key representative, aligning with organizational priorities through effective communication and relationship management to ensure superior service delivery and positive customer connection Understand client needs and preferences, addressing concerns promptly to enhance customer experience and expand service offerings Develop compelling storytelling and editorial direction for communication artifacts ensuring consistency in messaging Use visual storytelling techniques to communicate complex changes in an accessible way, helping stakeholders adopt new processes and transition smoothly to the future state Craft and refine messages to align with the organization's brand and strategic goals, ensuring communications are clear, concise, and engaging for stakeholders Collaborate with OCM specialists, graphic designers, and the client to create content that aligns with OCM assessments and stakeholder management insights Supervise the design and creation of graphics, digital media, and visual content for change effort communications across a diversity of formats (e.g., briefings, newsletters, flyers, posters, fact sheets, websites, social media, news and announcements, trifolds, and branding materials) Develop and implement social media strategies for clients to increase engagement and reach among stakeholders, coordinating with web designers, and content creators Monitor social media trends, respond to stakeholder inquiries, and ensure consistent messaging across all digital communication channels Leads the refinement of a seamless customer experience across all communication touchpoints, such as conference content, briefings, and social media Ensure all communication materials adhere to copyright regulations, brand guidelines, and organizational values Develop comprehensive communication strategies and engagement plans to support the client program Define clear communication goals and key performance indicators (KPIs) to measure the effectiveness of communication efforts Track and analyze communication effectiveness using metrics such as audience reach, engagement, and sentiment analysis to inform adjustments to strategies and tactics Work closely with program offices, graphic designers, and other communication teams to ensure consistent and coordinated messaging across all communication channels Qualifications Required Qualifications Bachelor's degree in Communications, Business, Public Relations, Marketing, Journalism, or a related field Federal Consulting Experience At least 3-6 years of experience in communications, public relations, or related fields, with a strong track record of leading communication initiatives Strong writing, editing, and verbal communication skills Ability to translate complex or technical information into clear, concise messaging Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Ability to work both independently and collaboratively in a fast-paced environment Understanding of OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-step Model, Lewin's Change Management Model) U.S. Citizenship Must reside within 50 miles of Scott AFB, IL Eligible for Secret Clearance Preferred Qualifications Advanced certification in Communications, Public Relations, or equivalent fields is a plus Additional certifications in leadership or strategic communication are advantageous Expertise in visual storytelling, graphic design, and the creation of digital media Advanced proficiency in communication tools, social media platforms, and content management systems Experience with digital communications tools (e.g., SharePoint, web content platforms, email marketing tools) #J-18808-Ljbffr