Intake Specialist
AK Law Firm, Houston, TX, United States
AK Law Firm is a fast-growing Personal Injury firm dedicated to helping individuals who have been injured due to the negligence of others. We are passionate about delivering exceptional client service while aggressively pursuing justice for our clients. Our team thrives in a high‑energy, results‑driven environment focused on client care and case growth.
Position Overview The Intake Specialist is the first point of contact for potential Personal Injury clients and plays a key role in driving firm growth. This position requires a strong sales mindset, the ability to quickly build trust, and the skill to guide injured individuals through the decision to retain our firm. The ideal candidate is bilingual, empathetic, persuasive, and experienced in handling high‑volume inbound and outbound client communications.
Key Responsibilities
Answer inbound calls and respond to web inquiries from potential Personal Injury clients
Conduct detailed intake interviews involving accident facts, injuries, liability, and insurance information
Evaluate case viability based on firm criteria (auto accidents, slip and falls, workplace injuries, etc.)
Convert qualified leads into retained clients by building rapport and clearly explaining the firm’s value
Follow up with prospective clients to increase signed retainer rates
Accurately document all interactions in the case management system
Coordinate with attorneys and case managers for smooth client onboarding
Meet and exceed intake conversion goals and KPIs
Qualifications
Bilingual (English/Spanish) – required
Minimum 3 years of experience in Personal Injury intake, sales, or insurance claims
Proven track record of meeting or exceeding sales or conversion metrics
Excellent communication and interpersonal skills
Ability to handle sensitive client situations with empathy and professionalism
Strong organizational and multitasking skills
Ideal Candidate Profile We are seeking individuals who are confident communicators and natural closers. Candidates who succeed in this role often come from Personal Injury intake teams, high‑performing sales environments, or insurance adjuster roles. Insurance professionals and sales candidates are especially encouraged to apply.
What We Offer
Competitive base salary + performance‑based bonuses tied to signed cases
Growth opportunities within a rapidly expanding firm
Ongoing training and development
Supportive team culture
Work Environment
Full‑time position
Onsite
May require evening or weekend shifts
Equal Employment Opportunity (EEOC) Statement AK Law Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.
E-Verify Participation AK Law Firm participates in E-Verify. All new employees must complete employment eligibility verification and provide documentation confirming authorization to work in the United States.
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Position Overview The Intake Specialist is the first point of contact for potential Personal Injury clients and plays a key role in driving firm growth. This position requires a strong sales mindset, the ability to quickly build trust, and the skill to guide injured individuals through the decision to retain our firm. The ideal candidate is bilingual, empathetic, persuasive, and experienced in handling high‑volume inbound and outbound client communications.
Key Responsibilities
Answer inbound calls and respond to web inquiries from potential Personal Injury clients
Conduct detailed intake interviews involving accident facts, injuries, liability, and insurance information
Evaluate case viability based on firm criteria (auto accidents, slip and falls, workplace injuries, etc.)
Convert qualified leads into retained clients by building rapport and clearly explaining the firm’s value
Follow up with prospective clients to increase signed retainer rates
Accurately document all interactions in the case management system
Coordinate with attorneys and case managers for smooth client onboarding
Meet and exceed intake conversion goals and KPIs
Qualifications
Bilingual (English/Spanish) – required
Minimum 3 years of experience in Personal Injury intake, sales, or insurance claims
Proven track record of meeting or exceeding sales or conversion metrics
Excellent communication and interpersonal skills
Ability to handle sensitive client situations with empathy and professionalism
Strong organizational and multitasking skills
Ideal Candidate Profile We are seeking individuals who are confident communicators and natural closers. Candidates who succeed in this role often come from Personal Injury intake teams, high‑performing sales environments, or insurance adjuster roles. Insurance professionals and sales candidates are especially encouraged to apply.
What We Offer
Competitive base salary + performance‑based bonuses tied to signed cases
Growth opportunities within a rapidly expanding firm
Ongoing training and development
Supportive team culture
Work Environment
Full‑time position
Onsite
May require evening or weekend shifts
Equal Employment Opportunity (EEOC) Statement AK Law Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.
E-Verify Participation AK Law Firm participates in E-Verify. All new employees must complete employment eligibility verification and provide documentation confirming authorization to work in the United States.
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