HOSPITALITY SERVICE REP

The Hospitality Services Representative is responsible for hotel check‑ins, check‑outs, answering telephones, making reservations, and checking coats and luggage in. HOW YOU WILL CREATE THE EXTRAORDINARY Maintains constant awareness of hotel occupancy to sell rooms. Provides and monitors requested room types. Able to pre-block rooms and monitor special requests. Answers phones in a courteous, informative, and timely manner. Assist guests with coat check and luggage handling. Assist hotel housekeeping as needed. Demonstrates and follows cash handling procedures. Plans, organizes and completes work timely. Takes initiative, shows ownership and goes above and beyond to assist guests with their needs. Accepts feedback and coaching from supervisors.

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