Customer Service / Sales Operations Manager
Arycs Technologies, Inc., Los Gatos, CA, United States
About Arycs Technologies
Arycs Technologies is a technology-focused company delivering innovative solutions that help customers improve performance and scale effectively. We work closely with customers, partners, and internal teams to ensure operational excellence across the entire sales and fulfillment lifecycle.
Role Overview
The Customer Service Manager owns and optimizes the operational backbone of the sales organization. This role is responsible for customer onboarding as well as Arycs onboarding in the customer tools, order management, customer operational support, and sales tooling, ensuring accurate execution from purchase order through delivery and revenue tracking. This is an operations-driven role, not a Customer Success or account management position.
Key Responsibilities
Correct Customer onboarding (internal and external)
Own end-to-end order processing, including order acknowledgment, delivery tracking, and RMA issuance
Serve as the primary operational contact for customer procurement teams
Maintain accurate order status in relevant databases and for reporting purposes
Lead all post-order operational activities and fulfillment tracking
Operate and improve NetSuite, Microsoft BI, and related sales tools
Maintain accurate data across orders, backlog, revenue, and customer records
Prepare internal reports on orders, revenue, backlog, and KPIs
Collaborate with Sales, Finance, Supply Chain, and Engineering teams
Ensure compliance with quality, documentation, and delivery standards
Success Metrics (KPIs)
100% order processing accuracy
100% backlog visibility and reporting accuracy
Same-business-day response to order-related inquiries
Consistent NetSuite and CRM usage with clean, auditable data
Reduction in repeat order or fulfillment issues
Qualifications
Bachelor’s degree or equivalent professional experience
5+ years of experience in Customer Service, Sales Operations, or Order Management supporting hardware products
Hands-on experience with ERP and CRM systems (NetSuite preferred)
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
What We Offer
Competitive compensation, flexible work environment, opportunity to scale operational processes, high visibility across GTM leadership, and a collaborative, execution-focused culture.
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Arycs Technologies is a technology-focused company delivering innovative solutions that help customers improve performance and scale effectively. We work closely with customers, partners, and internal teams to ensure operational excellence across the entire sales and fulfillment lifecycle.
Role Overview
The Customer Service Manager owns and optimizes the operational backbone of the sales organization. This role is responsible for customer onboarding as well as Arycs onboarding in the customer tools, order management, customer operational support, and sales tooling, ensuring accurate execution from purchase order through delivery and revenue tracking. This is an operations-driven role, not a Customer Success or account management position.
Key Responsibilities
Correct Customer onboarding (internal and external)
Own end-to-end order processing, including order acknowledgment, delivery tracking, and RMA issuance
Serve as the primary operational contact for customer procurement teams
Maintain accurate order status in relevant databases and for reporting purposes
Lead all post-order operational activities and fulfillment tracking
Operate and improve NetSuite, Microsoft BI, and related sales tools
Maintain accurate data across orders, backlog, revenue, and customer records
Prepare internal reports on orders, revenue, backlog, and KPIs
Collaborate with Sales, Finance, Supply Chain, and Engineering teams
Ensure compliance with quality, documentation, and delivery standards
Success Metrics (KPIs)
100% order processing accuracy
100% backlog visibility and reporting accuracy
Same-business-day response to order-related inquiries
Consistent NetSuite and CRM usage with clean, auditable data
Reduction in repeat order or fulfillment issues
Qualifications
Bachelor’s degree or equivalent professional experience
5+ years of experience in Customer Service, Sales Operations, or Order Management supporting hardware products
Hands-on experience with ERP and CRM systems (NetSuite preferred)
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
What We Offer
Competitive compensation, flexible work environment, opportunity to scale operational processes, high visibility across GTM leadership, and a collaborative, execution-focused culture.
#J-18808-Ljbffr