Resident Service Specialist
Hunt Military Communities, Fort Lee, NJ, United States
A Brief Overview
The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and providing exceptional customer service to all residents. This includes, but is not limited to, maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and government compliance requirements.
What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses.
Follow up on all interactions with residents and ensure all items have been addressed through resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move-in lease documents and conduct home inspections with residents.
Coordinate move-outs, pre-inspections and final inspections for outgoing residents, including assessing any charges for damages and delivering final utility bills where applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, models, homes, and community.
Conduct follow-up phone calls to residents to ensure work orders are completed to satisfaction within an acceptable timeframe.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the company, either in a company vehicle or personal/rental vehicle, at least 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent).
Bachelor's Degree in Business Administration, Property Management, or related discipline (preferred).
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
Previous experience in sales (preferred).
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise good judgment and discretion with highly confidential information.
Strong written and verbal communication skills, and proven ability to communicate clearly and professionally at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic with a sense of responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and maintains a professional attitude and appearance.
Ability to envision, develop, and implement new strategies to address complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license (DL). State required.
Compensation We are committed to offering competitive and equitable compensation. This position is eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and experience. The range mentioned above is the general hiring range for the role; hiring at the top of the range is reserved for exceptionally qualified candidates. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only part of your total rewards. We offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
Drug, Background, and Physical Screening You must be able to pass a drug test, background screen, and physical abilities test/motor vehicle record check (if required).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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What You Will Do
Serve as the primary point of contact for all resident-related inquiries.
Coordinate and assist with all requests from residents with the property management team by entering work orders into YARDI.
Answer resident questions and assist with resolving concerns while providing the highest level of customer service through courteous, professional, and prompt responses.
Follow up on all interactions with residents and ensure all items have been addressed through resolution.
Assist in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administer move-in lease documents and conduct home inspections with residents.
Coordinate move-outs, pre-inspections and final inspections for outgoing residents, including assessing any charges for damages and delivering final utility bills where applicable.
Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
Assist with ensuring community curb appeal and maintaining the appearances of the office, amenities, models, homes, and community.
Conduct follow-up phone calls to residents to ensure work orders are completed to satisfaction within an acceptable timeframe.
Perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participate in monthly functions held by the site to assist in resident retention.
Drive for the company, either in a company vehicle or personal/rental vehicle, at least 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent).
Bachelor's Degree in Business Administration, Property Management, or related discipline (preferred).
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers.
Previous experience in sales (preferred).
Strong customer service skills.
Ability to show houses in all weather conditions.
Demonstrated ability to exercise good judgment and discretion with highly confidential information.
Strong written and verbal communication skills, and proven ability to communicate clearly and professionally at all levels.
Ability to handle multiple priorities with tight deadlines in a fast‑paced environment.
High degree of professionalism and a strong work ethic with a sense of responsibility and integrity.
Ability to resolve problems independently and responsibly.
Reliable, self‑motivated team player who pays close attention to detail and demonstrates strong communication, client management, and business literacy skills.
Demonstrates discretion and maintains a professional attitude and appearance.
Ability to envision, develop, and implement new strategies to address complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Valid driver’s license (DL). State required.
Compensation We are committed to offering competitive and equitable compensation. This position is eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and experience. The range mentioned above is the general hiring range for the role; hiring at the top of the range is reserved for exceptionally qualified candidates. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only part of your total rewards. We offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and more.
Drug, Background, and Physical Screening You must be able to pass a drug test, background screen, and physical abilities test/motor vehicle record check (if required).
EEO/ADA The Company and its affiliates provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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