Sales Assistant - BioPlus Specialty Pharmacy - Entry Level Call Center
Elevance Health, Lake Mary, FL, United States
Sales Assistant - BioPlus Specialty Pharmacy - Entry Level Call Center
Sales Assistant - BioPlus Specialty Pharmacy Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. The Sales Assistant I is responsible for providing administrative and phone support to the sales organization by serving as a primary point of contact for inbound prescriber calls, researching and responding to routine access-related inquiries, and ensuring messages and requests are routed to the appropriate internal teams. How you will make an impact: Answer incoming calls from the prescriber phone queue with courtesy and efficiency, assisting callers when able and routing/escalating calls to the appropriate teams as needed. Perform real-time research during calls to provide accurate information related to patient access topics (e.g., benefits verification, prior authorization status, and other routine inquiry types supported by internal tools/processes). Review prescriber voicemails and accurately route messages to the appropriate inside sales representative and/or department based on the nature of the request. Document call details and outcomes and ensure appropriate follow-up is initiated according to established procedures. Occasionally, support special projects as assigned, which may include basic data entry and administrative support. Types, files, faxes, provides phone support and processes mail. Prepares and logs proposals. Maintains supplies. Researches and resolves routine sales, claims and benefit issues. Assembles and distributes open enrollment packets. Gathers, inputs, and tracks sales data. Generates sales reports. Minimum Requirements: Requires a high school diploma or a GED equivalent and a minimum of 1 year of experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: Specialty Pharmacy experience. Call center experience. Experience in handling phone queues, message triage, and routing to sales or operational teams. Ability to research and resolve routine benefits and prior authorization status inquiries using multiple systems/tools. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $19.10 to $39.38. Locations: California; Nevada In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.
Sales Assistant - BioPlus Specialty Pharmacy Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey. The Sales Assistant I is responsible for providing administrative and phone support to the sales organization by serving as a primary point of contact for inbound prescriber calls, researching and responding to routine access-related inquiries, and ensuring messages and requests are routed to the appropriate internal teams. How you will make an impact: Answer incoming calls from the prescriber phone queue with courtesy and efficiency, assisting callers when able and routing/escalating calls to the appropriate teams as needed. Perform real-time research during calls to provide accurate information related to patient access topics (e.g., benefits verification, prior authorization status, and other routine inquiry types supported by internal tools/processes). Review prescriber voicemails and accurately route messages to the appropriate inside sales representative and/or department based on the nature of the request. Document call details and outcomes and ensure appropriate follow-up is initiated according to established procedures. Occasionally, support special projects as assigned, which may include basic data entry and administrative support. Types, files, faxes, provides phone support and processes mail. Prepares and logs proposals. Maintains supplies. Researches and resolves routine sales, claims and benefit issues. Assembles and distributes open enrollment packets. Gathers, inputs, and tracks sales data. Generates sales reports. Minimum Requirements: Requires a high school diploma or a GED equivalent and a minimum of 1 year of experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: Specialty Pharmacy experience. Call center experience. Experience in handling phone queues, message triage, and routing to sales or operational teams. Ability to research and resolve routine benefits and prior authorization status inquiries using multiple systems/tools. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $19.10 to $39.38. Locations: California; Nevada In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.