Sales Assistant - BioPlus Specialty Pharmacy - Entry Level Call Center
Elevance Health, Atlanta, GA, United States
Sales Assistant - BioPlus Specialty Pharmacy
Location:
This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Sales Assistant I is responsible for providing administrative and phone support to the sales organization by serving as a primary point of contact for inbound prescriber calls, researching and responding to routine access-related inquiries, and ensuring messages and requests are routed to the appropriate internal teams.
How you will make an impact
Answer incoming calls from the prescriber phone queue with courtesy and efficiency, assisting callers when able and routing/escalating calls to the appropriate teams as needed.
Perform real-time research during calls to provide accurate information related to patient access topics (e.g., benefits verification, prior authorization status, and other routine inquiry types supported by internal tools/processes).
Review prescriber voicemails and accurately route messages to the appropriate inside sales representative and/or department based on the nature of the request.
Document call details and outcomes and ensure appropriate follow-up is initiated according to established procedures.
Occasionally support special projects as assigned, which may include basic data entry and administrative support.
Process types, files, faxes, provide phone support and process mail.
Prepare and log proposals.
Maintain supplies.
Research and resolve routine sales, claims and benefit issues.
Assemble and distribute open enrollment packets.
Gather, input, and track sales data.
Generate sales reports.
Minimum Requirements
High school diploma or GED equivalent and a minimum of 1 year of related experience; or any combination of education and experience that provides an equivalent background.
Preferred Skills, Capabilities and Experiences
Specialty Pharmacy experience.
Call center experience.
Experience in handling phone queues, message triage, and routing to sales or operational teams.
Ability to research and resolve routine benefits and prior authorization status inquiries using multiple systems/tools.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $19.10 to $39.38.
Locations: California; Nevada
Benefits: Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility requirements).
*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
All new candidates in certain patient/member‑facing roles are required to be vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer may be rescinded unless you provide an acceptable explanation.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The Sales Assistant I is responsible for providing administrative and phone support to the sales organization by serving as a primary point of contact for inbound prescriber calls, researching and responding to routine access-related inquiries, and ensuring messages and requests are routed to the appropriate internal teams.
How you will make an impact
Answer incoming calls from the prescriber phone queue with courtesy and efficiency, assisting callers when able and routing/escalating calls to the appropriate teams as needed.
Perform real-time research during calls to provide accurate information related to patient access topics (e.g., benefits verification, prior authorization status, and other routine inquiry types supported by internal tools/processes).
Review prescriber voicemails and accurately route messages to the appropriate inside sales representative and/or department based on the nature of the request.
Document call details and outcomes and ensure appropriate follow-up is initiated according to established procedures.
Occasionally support special projects as assigned, which may include basic data entry and administrative support.
Process types, files, faxes, provide phone support and process mail.
Prepare and log proposals.
Maintain supplies.
Research and resolve routine sales, claims and benefit issues.
Assemble and distribute open enrollment packets.
Gather, input, and track sales data.
Generate sales reports.
Minimum Requirements
High school diploma or GED equivalent and a minimum of 1 year of related experience; or any combination of education and experience that provides an equivalent background.
Preferred Skills, Capabilities and Experiences
Specialty Pharmacy experience.
Call center experience.
Experience in handling phone queues, message triage, and routing to sales or operational teams.
Ability to research and resolve routine benefits and prior authorization status inquiries using multiple systems/tools.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $19.10 to $39.38.
Locations: California; Nevada
Benefits: Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (subject to eligibility requirements).
*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
All new candidates in certain patient/member‑facing roles are required to be vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer may be rescinded unless you provide an acceptable explanation.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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