Relationship Banker I (Roosevelt)
Regions Bank, Florida, NY, United States
Job Description
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The role involves creating meaningful personal connections with customers while processing transactions, identifying ways for Regions to meet customer needs, and assisting in resolving end‑to‑end customer service inquiries. This position is ideal for candidates with prior teller, limited banking, or retail sales experience who seek a career with growth, development, and upward mobility.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answers customer inquiries regarding products and services and fulfills basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develops relationships with customers and stays informed about their banking relationship.
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assists branch and team members with basic tasks to aid in customer problem resolution.
Refers customers to internal experts when more complex financial goals and needs are recognized.
Follows all bank processes and procedures and adheres to laws and regulations, completing duties delegated by the Branch Manager and ensuring sound banking practices.
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions' solutions.
May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology and assistance with their financial needs.
This position tracks time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash‑handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Position Type Full time
Compensation Details Job Range Target: Minimum: $39,601.10 USD, Median: $46,880.00 USD.
Incentive Pay Plans: Eligible to participate in a formulaic incentive plan; employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401(k) with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Roosevelt, Jacksonville, Florida
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling transactional needs such as deposits, withdrawals, payments, and other typical teller transactions.
Answers customer inquiries regarding products and services and fulfills basic servicing requests such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
Develops relationships with customers and stays informed about their banking relationship.
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
Assists branch and team members with basic tasks to aid in customer problem resolution.
Refers customers to internal experts when more complex financial goals and needs are recognized.
Follows all bank processes and procedures and adheres to laws and regulations, completing duties delegated by the Branch Manager and ensuring sound banking practices.
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance about Regions' solutions.
May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology and assistance with their financial needs.
This position tracks time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, on the phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustained attention to a monitor.
Ability to walk and stand for extended periods of time.
Ability to lift up to twenty (20) pounds.
Preferences
One (1) year of banking, cash‑handling, and/or customer service experience.
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship‑building skills.
Position Type Full time
Compensation Details Job Range Target: Minimum: $39,601.10 USD, Median: $46,880.00 USD.
Incentive Pay Plans: Eligible to participate in a formulaic incentive plan; employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401(k) with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Location Details Roosevelt, Jacksonville, Florida
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr