Personal Banker
PNC, Bryn Mawr, PA, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. As a Personal Banker within PNC's Retail organization, you will be based in Bryn Mawr, PA.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve their financial wellbeing.
Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, elevating client loyalty and positioning PNC solutions to drive new revenue.
Create customer loyalty and grow share of wallet through a differentiated experience, performing lobby engagement and educating customers on managing financial transactions via technology and resources.
Apply product knowledge to identify, mitigate, and solve customer problems effectively, strengthening customer loyalty.
Manage risk by adhering to policies and procedures, demonstrating sound judgment and a heightened sense of scrutiny to avoid loss; participate in branch daily operations, ensuring efficient and accurate completion.
PNC Employees take pride in our reputation and are expected to:
Customer Focused
– align customer needs and satisfaction as primary considerations in all business decisions and create customized solutions.
Managing Risk
– assess and manage all risks associated with business objectives and activities, supporting PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Opportunity Identification, Technology Leveraging, Proactive Sales.
Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience : 3+ years in a related role, degree or equivalent experience and knowledge required to accomplish primary duties; comparable education and experience may be considered.
Education : No degree required.
Certifications : None required.
Licenses / Background Checks : Candidates will undergo additional background checks per Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account), dental and vision options, life, disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption and surrogacy reimbursement, educational assistance, and a robust wellness program. Paid time off varies by eligibility, offering maternity/parental leave, holidays, occasional absence days, vacation days, and service‑based accruals.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com, including “accommodation request” in the subject line and your name, job ID, and preferred contact method. All information will be kept confidential and used only to provide necessary accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other law‑protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements regarding criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information during hiring practices.
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Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve their financial wellbeing.
Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement, elevating client loyalty and positioning PNC solutions to drive new revenue.
Create customer loyalty and grow share of wallet through a differentiated experience, performing lobby engagement and educating customers on managing financial transactions via technology and resources.
Apply product knowledge to identify, mitigate, and solve customer problems effectively, strengthening customer loyalty.
Manage risk by adhering to policies and procedures, demonstrating sound judgment and a heightened sense of scrutiny to avoid loss; participate in branch daily operations, ensuring efficient and accurate completion.
PNC Employees take pride in our reputation and are expected to:
Customer Focused
– align customer needs and satisfaction as primary considerations in all business decisions and create customized solutions.
Managing Risk
– assess and manage all risks associated with business objectives and activities, supporting PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Opportunity Identification, Technology Leveraging, Proactive Sales.
Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience : 3+ years in a related role, degree or equivalent experience and knowledge required to accomplish primary duties; comparable education and experience may be considered.
Education : No degree required.
Certifications : None required.
Licenses / Background Checks : Candidates will undergo additional background checks per Consumer Financial Protection Bureau regulations.
Benefits PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account), dental and vision options, life, disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption and surrogacy reimbursement, educational assistance, and a robust wellness program. Paid time off varies by eligibility, offering maternity/parental leave, holidays, occasional absence days, vacation days, and service‑based accruals.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com, including “accommodation request” in the subject line and your name, job ID, and preferred contact method. All information will be kept confidential and used only to provide necessary accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other law‑protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements regarding criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information during hiring practices.
#J-18808-Ljbffr