Business Service Representative - West Des Moines IA
VetJobs, Des Moines, IA, United States
Job Description
Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers. What you’ll do
Answer customer calls and/or emails providing prompt issue resolution Manage outbound calls to gain information and or follow up to resolve customer issues Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera Manage client dialog while documenting details of client interaction in Salesforce Additional Qualifications / Responsibilities
Minimum One Year Of Customer Service/support Experience Proficiency with Google Suite and Microsoft Excel Detail oriented with an ability to multi-task in a fast paced environment Exhibit strong organizational, problem-solving, and analytical skills Excellent listening, verbal, and written communication skills Proficiency in Salesforce Service Mortgage industry experience (preferred) Two plus years of experience in a B2B customer support environment In office, 10:30a to 7:00pm Mon - Fri Education
Minimum Education Required: Bachelors Location
Des Moines, Iowa Benefits
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
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Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers. What you’ll do
Answer customer calls and/or emails providing prompt issue resolution Manage outbound calls to gain information and or follow up to resolve customer issues Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera Manage client dialog while documenting details of client interaction in Salesforce Additional Qualifications / Responsibilities
Minimum One Year Of Customer Service/support Experience Proficiency with Google Suite and Microsoft Excel Detail oriented with an ability to multi-task in a fast paced environment Exhibit strong organizational, problem-solving, and analytical skills Excellent listening, verbal, and written communication skills Proficiency in Salesforce Service Mortgage industry experience (preferred) Two plus years of experience in a B2B customer support environment In office, 10:30a to 7:00pm Mon - Fri Education
Minimum Education Required: Bachelors Location
Des Moines, Iowa Benefits
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
#J-18808-Ljbffr