Business Service Representative
Equifax, Inc., West Des Moines, IA, United States
The Business Service Representative role provides Customer support to Equifax Mortgage Customers. In this role you will field telephone calls and/or emails pertaining to the support of our Mortgage Customers.
What you'll do
Answer customer calls and/or emails providing prompt issue resolution
Manage outbound calls to gain information and/or follow up to resolve customer issues
Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera
Manage client dialog while documenting details of client interaction in Salesforce
What experience you need
Minimum one year of customer service/support experience
Proficiency with Google Suite and Microsoft Excel
Detail oriented with an ability to multi-task in a fast paced environment
Exhibit strong organizational, problem-solving, and analytical skills
Excellent listening, verbal, and written communication skills
In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)
What could set you apart
Bachelor's degree preferred
Two plus years of experience in a B2B customer support environment
Proficiency in Salesforce Service
Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
Mortgage industry experience
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What you'll do
Answer customer calls and/or emails providing prompt issue resolution
Manage outbound calls to gain information and/or follow up to resolve customer issues
Contribute to positive metrics: Quality, productivity, email aging, adherence, et cetera
Manage client dialog while documenting details of client interaction in Salesforce
What experience you need
Minimum one year of customer service/support experience
Proficiency with Google Suite and Microsoft Excel
Detail oriented with an ability to multi-task in a fast paced environment
Exhibit strong organizational, problem-solving, and analytical skills
Excellent listening, verbal, and written communication skills
In office, 10:30a to 7:00pm Mon - Fri / (training hours may be different)
What could set you apart
Bachelor's degree preferred
Two plus years of experience in a B2B customer support environment
Proficiency in Salesforce Service
Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
Mortgage industry experience
#J-18808-Ljbffr