FCM Meetings & Events - Event Travel Consultant - Philadelphia, PA
Flight Centre Travel Group, Phila, PA, United States
Event Travel Consultant
FCM Meetings and Events is part of Flight Centre Travel Group, one of the world’s largest travel agencies. We have been organising events since 1986 and help bring global events to life with live, virtual and hybrid solutions.
This role supports the delivery of seamless, policy‑compliant travel for live, virtual and hybrid events. It coordinates flights, accommodations and ground transport while partnering closely with event managers, planners and attendees, ensuring a positive delegate experience.
Key Responsibilities
Assist event attendees with booking flights, accommodation and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests or deviations
Maintain clear, timely and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred
Working knowledge of Microsoft Word, Excel and PowerPoint
Previous experience in travel management, demonstrating high‑touch service
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritise effectivelyStrong communication and problem‑solving skills
Willingness to learn, grow and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations
Benefits and Perks
Paid time off: up to 15 vacation days (prorated upon hire, increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day and 1 Volunteer Day, plus 8 recognised holidays annually
Travel perks and discounts
Health & wellness programmes and employee financial wellness services
Health benefits including medical, dental, vision, gender‑affirming and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible spending accounts
Employee assistance programme
401 k with partial match
Tuition reimbursement programme
Employee share plan with possible purchase of company stock
Global career opportunities within the FCTG network
Other benefits described in full employee handbook
Location – Philadelphia, PA.
Hourly pay rate is $28.85 per hour plus commission/incentive earnings based on achievable targets. Pay will be commensurate with experience, geographic location and job requirements.
We are an affirmative action and equal opportunity employer. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us of accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
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This role supports the delivery of seamless, policy‑compliant travel for live, virtual and hybrid events. It coordinates flights, accommodations and ground transport while partnering closely with event managers, planners and attendees, ensuring a positive delegate experience.
Key Responsibilities
Assist event attendees with booking flights, accommodation and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests or deviations
Maintain clear, timely and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive and accessible work environment where all Flighties feel welcomed, respected and supported to thrive
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred
Working knowledge of Microsoft Word, Excel and PowerPoint
Previous experience in travel management, demonstrating high‑touch service
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritise effectivelyStrong communication and problem‑solving skills
Willingness to learn, grow and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations
Benefits and Perks
Paid time off: up to 15 vacation days (prorated upon hire, increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day and 1 Volunteer Day, plus 8 recognised holidays annually
Travel perks and discounts
Health & wellness programmes and employee financial wellness services
Health benefits including medical, dental, vision, gender‑affirming and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible spending accounts
Employee assistance programme
401 k with partial match
Tuition reimbursement programme
Employee share plan with possible purchase of company stock
Global career opportunities within the FCTG network
Other benefits described in full employee handbook
Location – Philadelphia, PA.
Hourly pay rate is $28.85 per hour plus commission/incentive earnings based on achievable targets. Pay will be commensurate with experience, geographic location and job requirements.
We are an affirmative action and equal opportunity employer. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us of accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
#J-18808-Ljbffr