Automotive Internet Sales Manager

## DescriptionThe BDC Manager is responsible for overseeing the dealership’s Business Development Center, managing a team of representatives who handle inbound and outbound customer communications. This role focuses on maximizing lead conversion, improving customer satisfaction, and ensuring a smooth connection between customers and the sales or service departments.* Recruit, train, and supervise BDC representatives to ensure consistent performance and adherence to dealership processes.* Set daily, weekly, and monthly goals for lead response time, appointment setting, and conversion rates.* Oversee all inbound and outbound sales and service leads via phone, email, text, and online inquiries.* Ensure leads are properly logged, tracked, and followed up within the CRM system.* Ensure every customer interaction is handled promptly, courteously, and professionally.* Manage post-sale follow-up and customer satisfaction outreach to encourage repeat business and referrals.* Resolve escalated customer concerns quickly and effectively.* Motivate the team to maintain high morale, professionalism, and customer service standards.## QualificationsEligibility Requirements:

Prior experience in Internet automotive sales

Strong verbal and written communication skills

Enthusiasm, positive attitude, ambition, work ethic, professional conduct, high

integrity, and dedication to personal improvement #J-18808-Ljbffr