Entry Level Service Advisor
Mckinnon Nissan, Clanton, AL, United States
Benefits
Competitive Pay
Health, Dental, Vision & Life Insurance
401K
Direct Deposit
Sundays off
Paid vacation
Ongoing training
Promote from within
Excellent work environment
Great team culture
Family owned and operated
Responsibilities
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders, obtaining approval signatures and entering repair orders into the service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keep customer informed of service specials, completion times and service expenses.
Answer incoming phone calls and schedule appointments.
Requirements
Customer service experience, preferred but not required.
A team player focused on providing exemplary customer service.
Basic mechanical understanding of an automobile is a plus.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Competitive Pay
Health, Dental, Vision & Life Insurance
401K
Direct Deposit
Sundays off
Paid vacation
Ongoing training
Promote from within
Excellent work environment
Great team culture
Family owned and operated
Responsibilities
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders, obtaining approval signatures and entering repair orders into the service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keep customer informed of service specials, completion times and service expenses.
Answer incoming phone calls and schedule appointments.
Requirements
Customer service experience, preferred but not required.
A team player focused on providing exemplary customer service.
Basic mechanical understanding of an automobile is a plus.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr