Personal Lines Customer Service Representative - Hybrid
Jonus Group, Baltimore, MD, United States
Personal Lines Customer Service Representative (CSR)
Job Summary Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This role is ideal for a professional with experience in personal lines insurance who thrives in a collaborative environment and is passionate about delivering exceptional customer service. With hybrid work flexibility, comprehensive training, and opportunities for growth, this position offers a supportive and dynamic work environment.
Compensation Package
Salary Range : Up to $60,000 annually (depending on experience)
Benefits : Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Responsibilities
Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly
Service personal lines accounts, including quoting new and renewal business
Process endorsements and policy renewals accurately and efficiently
Assist with light sales activities, if comfortable, to support agency growth
Collaborate with team members to ensure seamless client experiences
Utilize IMS Xanatek software for account management and documentation
Qualifications/Requirements
Licensure : Property & Casualty (P&C) license required
Experience :
Minimum of 1 year of experience in personal lines insurance
Experience with Erie Insurance is highly preferred
Sales experience is a plus
Strong team player with excellent communication and interpersonal skills
Ability to adapt to a hybrid work schedule and commute within a 30-minute radius
Proficiency in IMS Xanatek software is a plus, but training will be provided
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Job Summary Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This role is ideal for a professional with experience in personal lines insurance who thrives in a collaborative environment and is passionate about delivering exceptional customer service. With hybrid work flexibility, comprehensive training, and opportunities for growth, this position offers a supportive and dynamic work environment.
Compensation Package
Salary Range : Up to $60,000 annually (depending on experience)
Benefits : Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
Responsibilities
Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly
Service personal lines accounts, including quoting new and renewal business
Process endorsements and policy renewals accurately and efficiently
Assist with light sales activities, if comfortable, to support agency growth
Collaborate with team members to ensure seamless client experiences
Utilize IMS Xanatek software for account management and documentation
Qualifications/Requirements
Licensure : Property & Casualty (P&C) license required
Experience :
Minimum of 1 year of experience in personal lines insurance
Experience with Erie Insurance is highly preferred
Sales experience is a plus
Strong team player with excellent communication and interpersonal skills
Ability to adapt to a hybrid work schedule and commute within a 30-minute radius
Proficiency in IMS Xanatek software is a plus, but training will be provided
#J-18808-Ljbffr